Process Manager

3 weeks ago


Remote Kobyłka, Czech Republic IDEMIA Poland Sp. z o.o. Full time
Job Description

We are seeking an experienced Process Executive to join our team in Poland. As a key member of the Payment Services Business Unit, you will play a critical role in driving process improvement and efficiency across our European operations.

Responsibilities:

  • Ownership and execution of designated customer service administrative processes for the European region, with a high level of focus on sales order management.
  • Ensuring accurate and timely delivery of key customer administrative tasks in line with contractual and internal SLAs.

Requirements:

  • Excellent communication skills, with a proven ability to build and develop trusted working relationships.
  • High-level attention to detail and accuracy, with a strong focus on process ownership and improvement.
  • Ability to work cross-functionally and within a global organization, with experience of managing multiple and complex processes.
  • Proven track record of delivering results in a fast-paced environment, with a strong emphasis on data-driven decision making.
  • Commercially astute and service-oriented, with a deep understanding of the financial services industry.

What We Offer:

  • A competitive salary range of €40,000 - €60,000 per annum, based on experience.
  • A comprehensive benefits package, including training budget, private healthcare, sport subscription, flat structure, lunch card, international projects, free coffee, canteen, mobile phone, free lunch, and free parking.
  • Ongoing professional development opportunities, with a focus on continuous learning and growth.

About Us:

IDEMIA Poland Sp. z o.o. is a leading provider of payment solutions, reinventing the cardholder experience through innovative technologies and solutions.

We pride ourselves on being a trusted partner to our customers, enabling them to create safer, easier, and greener customer journeys that seamlessly blend the digital and physical worlds.



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