Process Manager
3 weeks ago
We are seeking an experienced Process Executive to join our team in Poland. As a key member of the Payment Services Business Unit, you will play a critical role in driving process improvement and efficiency across our European operations.
Responsibilities:
- Ownership and execution of designated customer service administrative processes for the European region, with a high level of focus on sales order management.
- Ensuring accurate and timely delivery of key customer administrative tasks in line with contractual and internal SLAs.
Requirements:
- Excellent communication skills, with a proven ability to build and develop trusted working relationships.
- High-level attention to detail and accuracy, with a strong focus on process ownership and improvement.
- Ability to work cross-functionally and within a global organization, with experience of managing multiple and complex processes.
- Proven track record of delivering results in a fast-paced environment, with a strong emphasis on data-driven decision making.
- Commercially astute and service-oriented, with a deep understanding of the financial services industry.
What We Offer:
- A competitive salary range of €40,000 - €60,000 per annum, based on experience.
- A comprehensive benefits package, including training budget, private healthcare, sport subscription, flat structure, lunch card, international projects, free coffee, canteen, mobile phone, free lunch, and free parking.
- Ongoing professional development opportunities, with a focus on continuous learning and growth.
About Us:
IDEMIA Poland Sp. z o.o. is a leading provider of payment solutions, reinventing the cardholder experience through innovative technologies and solutions.
We pride ourselves on being a trusted partner to our customers, enabling them to create safer, easier, and greener customer journeys that seamlessly blend the digital and physical worlds.
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