Operations Specialist
4 weeks ago
At Wolt, we strive to create a world-class courier experience by optimizing onboarding processes, customizing content, and providing timely and engaging education to our courier partners.
As a Courier Community Associate, you will play a vital role in maintaining and developing the communication flow with our courier partners, ensuring they receive a seamless experience throughout their Wolt journey. This will require a combination of creativity, writing skills, strategic thinking, and an analytical mindset. You will work closely with the Operations team and other specialists to achieve our goals.
Main Responsibilities:
- Support couriers in everyday queries, ensuring timely delivery of helpful information.
- Help create resources, including FAQs, troubleshooting guides, and tips, to empower couriers to resolve common issues independently.
- Be part of optimizing our processes, procedures, and communication channels.
- Assist with everyday and ad-hoc tasks.
What We Offer:
- Independent work in a young and dynamic team.
- Possibility of home office.
- Discount on Wolt orders.
- Modern, dog-friendly office.
- Team building, sport, and company events multiple times a year.
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