Technical Support Specialist for Aviation Technology

3 days ago


Katowice, Silesia, Czech Republic KUBO Full time

At KUBO, we are seeking a skilled Technical Support Specialist to join our team in providing top-notch support services for the aviation industry.

Job Description
  • Provide end-user support and IT helpdesk services to ensure seamless technical operations.
  • Possess strong problem-solving skills and ability to efficiently manage incidents.
  • Have expertise in hardware, software, and mobile device troubleshooting.
  • Experience with asset management and procurement is an added advantage.

The ideal candidate will work onsite at our office in Katowice, collaborating with local partners for workstation and network maintenance.

Key Responsibilities:
  • Manage escalations and handle incidents, requests, and problems.
  • Track and resolve service calls and cases.
  • Detect, investigate, and close incidents.
  • Offer general user assistance, including hardware, OS, and mobile issues (iOS, Android).
  • Support Electronic Flight Bag (EFB) systems and video conference solutions (Polycom, Cisco TEAMS).
  • Perform asset management tasks, including procurement, inventory handling, and annual asset checks.
  • Coordinate service outages and onboarding new employees (hardware setup, IT training).
Requirements

We require the following skills and qualifications:

  • Proficiency in English (min. B2).
  • Experience in end-user support or IT helpdesk role.
Benefits

We offer a comprehensive benefits package that includes:

  • A sport subscription.
  • Private healthcare.


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