Product Operations Specialist
3 days ago
At Omio, we're looking for a skilled Product Operations Analyst to join our team. As a key member of our product delivery team, you'll play a crucial role in ensuring the smooth operation of our product.
Main Responsibilities:- Content Management and Operational Support: Ensure the accuracy and relevance of provider-related information displayed to users and partners. Regularly update and perform quality assurance on this content to maintain high standards.
- Cross-Functional Coordination: Act as a bridge between different departments, both internal and external, facilitating collaboration and ensuring alignment with product goals. Ensure effective communication across teams.
- Data Analysis: Gather, analyze, and interpret data to provide insights into metrics, such as conversion rates, and overall product performance. Deliver data-driven recommendations to improve operational efficiency and product offerings.
- Error Monitoring and Reporting: Monitor, track, and analyze booking errors and integration issues. Categorize and report these issues to the responsible teams, ensuring timely resolution and continuous improvement.
- Documentation Updates: Maintain and improve partner-facing documentation, standard operating procedures (SOPs), and knowledge base documents. Ensure all documentation is up-to-date, accessible, and aligned with business and partnership needs.
- Project Management: Manage special projects related to Product Operations and Partnerships. Coordinate with internal teams and external partners to ensure timely and successful project delivery, addressing issues and maintaining schedules.
- A competitive and attractive compensation package
- Subsidized Urban Sports Club membership
- A diverse team of more than 45 nationalities
We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age, or disability.
At Omio, we're committed to ensuring the safety and security of our applicants. Please be aware of potential recruitment scams and only apply through our official careers page.
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Product Operations Specialist
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