Operations Specialist
2 weeks ago
We're looking for a talented Courier Community Associate to join our Operations team in Prague. As a key member of our team, you'll play a crucial role in maintaining and developing the communication flow with our courier partners.
About the Role
- You'll be responsible for supporting couriers in everyday queries, ensuring timely delivery of helpful information through written communication.
- You'll help create resources, including FAQs, troubleshooting guides, and tips, to empower couriers to resolve common issues independently.
- You'll work closely with our Operations team to optimize processes, procedures, and communication channels.
- You'll assist with everyday and ad-hoc tasks to ensure seamless operations.
What We Offer
- Independent work in a young and dynamic team
- Possibility of home office
- Discount on Wolt orders
- Notebook/Macbook and monitor
- 25 days of vacation and 3 sick days
- Multiple benefit options (e.g. multisport card)
- Snack bar, coffee, tea, fruit, and sweets in office
- Modern, dog-friendly office
- Team building, sport, and company events multiple times a year
Requirements
- Excellent written communication skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Experience in customer support or a related field
How to Apply
Please submit your application in English via our job portal. We look forward to hearing from you
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