Customer Acquisition Manager at Fenige
24 hours ago
Fenige is a rapidly growing Polish fintech that specializes in implementing payment technologies for merchants and money transfer systems within Mastercard and VISA payment organizations.
As a principal acquiring member, we offer a range of services including acquiring (e-commerce), card-to-card transfers, and card withdrawals.
We're a team of passionate and driven individuals who are dedicated to delivering exceptional results and exceeding client expectations.
Job DescriptionAs our ideal candidate, you will be responsible for:
- Acting as the primary point of contact for assigned clients;
- Supervising customer onboarding procedures and guidelines;
- Daily tracking of onboarding statuses for each assigned client;
- Managing the flow of information by tracking reports, work progress, and necessary documentation;
- Updating CRM systems daily to reflect client engagement statuses;
- Identifying customer needs to provide tailored solutions;
- Ensuring customer satisfaction by addressing and resolving any conflicts between the customer and the company;
- Collaborating with other departments to support seamless task execution;
Key Responsibilities Include:
Client Management• Act as the primary point of contact for assigned clients;
• Supervise customer onboarding following internal procedures and guidelines;
• Daily track onboarding statuses for each assigned client;
• Manage the flow of information by tracking reports, work progress, and necessary documentation.
• Update CRM systems daily to reflect client engagement statuses;
• Identify customer needs to provide tailored solutions;
• Ensure customer satisfaction by addressing and resolving any conflicts between the customer and the company;
• Collaborate with other departments to support seamless task execution.
We're looking for a highly skilled and motivated individual who possesses the following qualities:
- Native or C-level fluency in English and Polish languages;
- Ability to thrive under pressure and manage tight deadlines;
- Strong decision-making and problem-solving skills;
- Excellent communication and interpersonal skills;
- Ability to work independently and as part of a team;
- Basic knowledge of CRM systems and data management tools.
- What We Offer
We believe in creating a positive and supportive work environment that allows our employees to grow and develop their skills. Here are some benefits we offer:
- A dynamic and fast-paced work environment;
- A chance to work with a cutting-edge fintech company;
- A flat organizational structure and opportunities for growth and development;
- Private medical care;
- Hybrid workplace model;
- Support from our experienced managers;
- Access to training and development opportunities;
- Integration events and social activities.
We're committed to providing a stimulating and rewarding work environment that supports the well-being and success of our employees.
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