Customer Acquisition Manager at Fenige

24 hours ago


Warszawa, Mazovia, Czech Republic Fenige Full time
About Us

Fenige is a rapidly growing Polish fintech that specializes in implementing payment technologies for merchants and money transfer systems within Mastercard and VISA payment organizations.

As a principal acquiring member, we offer a range of services including acquiring (e-commerce), card-to-card transfers, and card withdrawals.

We're a team of passionate and driven individuals who are dedicated to delivering exceptional results and exceeding client expectations.

Job Description

As our ideal candidate, you will be responsible for:

  • Acting as the primary point of contact for assigned clients;
  • Supervising customer onboarding procedures and guidelines;
  • Daily tracking of onboarding statuses for each assigned client;
  • Managing the flow of information by tracking reports, work progress, and necessary documentation;
  • Updating CRM systems daily to reflect client engagement statuses;
  • Identifying customer needs to provide tailored solutions;
  • Ensuring customer satisfaction by addressing and resolving any conflicts between the customer and the company;
  • Collaborating with other departments to support seamless task execution;

Key Responsibilities Include:

Client Management

• Act as the primary point of contact for assigned clients;
• Supervise customer onboarding following internal procedures and guidelines;
• Daily track onboarding statuses for each assigned client;
• Manage the flow of information by tracking reports, work progress, and necessary documentation.

Communication and Collaboration

• Update CRM systems daily to reflect client engagement statuses;
• Identify customer needs to provide tailored solutions;
• Ensure customer satisfaction by addressing and resolving any conflicts between the customer and the company;
• Collaborate with other departments to support seamless task execution.

Requirements

We're looking for a highly skilled and motivated individual who possesses the following qualities:

  • Native or C-level fluency in English and Polish languages;
  • Ability to thrive under pressure and manage tight deadlines;
  • Strong decision-making and problem-solving skills;
  • Excellent communication and interpersonal skills;
  • Ability to work independently and as part of a team;
  • Basic knowledge of CRM systems and data management tools.
    • What We Offer

    We believe in creating a positive and supportive work environment that allows our employees to grow and develop their skills. Here are some benefits we offer:

    • A dynamic and fast-paced work environment;
    • A chance to work with a cutting-edge fintech company;
    • A flat organizational structure and opportunities for growth and development;
    • Private medical care;
    • Hybrid workplace model;
    • Support from our experienced managers;
    • Access to training and development opportunities;
    • Integration events and social activities.

      We're committed to providing a stimulating and rewarding work environment that supports the well-being and success of our employees.



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