ServiceNow Implementation Specialist

2 days ago


Remote, Czech Republic Emerge Soft Sp. z o.o. Full time

Job Description

We are seeking an experienced ServiceNow implementation specialist to join our team at Emerge Soft Sp. z o.o.

About the Role

This is a unique opportunity for a seasoned professional to work on complex ServiceNow projects, delivering high-quality solutions that meet our clients' business needs.

Your Key Responsibilities

  • Collaborate with our customers to understand their business requirements and develop tailored ServiceNow configurations.
  • Design, develop, test, and deploy ServiceNow solutions that align with industry best practices and meet our clients' functional and technical needs.
  • Provide timely support for issue resolution, including UAT and Post-Go-Live phases, and ensure data integrity.
  • Work closely with end-users, other support teams, and vendors to deliver seamless solutions.
  • Maintain accurate system documentation and deliver it before Go-Live.
  • Support user training preparation and delivery.
  • Update assigned tasks and provide responses within our team's SLA.

Requirements and Qualifications

To be successful in this role, you should have:

  • Expert knowledge of the ServiceNow CSM module.
  • Strong experience with Scoped Applications development and Configurable Workspace development.
  • Solid understanding of ServiceNow platform architecture and administration.
  • Good knowledge of IT processes and frameworks, such as ITIL.
  • Excellent interpersonal communication skills and the ability to deliver on time.
  • Fluent English language skills.

Benefits and Culture

We offer a dynamic work environment, opportunities for growth and development, and a range of benefits, including:

  • A competitive salary.
  • A sport subscription.
  • Private healthcare.
  • A flat structure.
  • International project opportunities.
  • A modern office with bike parking.
  • A canteen and free coffee.

About Us

Emerge Soft Sp. z o.o. is a leading provider of innovative IT solutions, committed to delivering exceptional results and fostering a collaborative culture.



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