Technical Support Specialist

1 day ago


Remote, Czech Republic ZaWin Full time

We are seeking a skilled Technical Support Specialist to join our team at ZaWin. As a key member of our support team, you will be responsible for diagnosing and resolving technical issues related to software, networks, systems, and hardware in dental practices.

Responsibilities
  • Diagnose and resolve technical issues related to software, networks, systems, and hardware in dental practices.
  • Manage and resolve support tickets efficiently, escalating when necessary.
  • Implement system and software upgrades remotely.
  • Collaborate with different teams to support IT environments in dental practices.
  • Provide tailored technical advice and recommendations based on dental practice requirements.
  • Guide clients on legacy and new systems and services.
  • Serve as a feedback channel for customers, helping improve services and internal processes.
  • Troubleshoot Level 2 issues, including handling escalations from Level 1 support.
  • Work on designated projects for one of our largest clients.
  • Maintain and update knowledge documentation and perform ad-hoc IT tasks as required.
Requirements
  • Strong knowledge of Azure.
  • Excellent communication skills.
  • Experience working with networks and hardware.
  • Proficiency in German language (C1 level).


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