Technical IT Support Specialist
2 days ago
Link Group is a leading provider of technology solutions, and we are seeking a highly skilled Technical IT Support Specialist to join our team.
Job SummaryWe are looking for an experienced IT Support Technician with strong technical expertise in Windows operating systems, Office 365 applications, web browsers, and mobile devices. The successful candidate will provide exceptional technical assistance to users, manage tickets using Service Desk+ and ServiceNow, and collaborate with the IT Support Team Leader in Germany and Austria.
Key Responsibilities- Provide first-level technical support for Windows operating systems, Office 365 applications, web browsers (Edge and Chrome), Citrix environments, and mobile devices (Android and iOS).
- Handle inbound and outbound calls in a call center environment.
- Manage tickets using Service Desk+ and ServiceNow.
- Collaborate with the IT Support Team Leader in Germany and Austria.
- Proficiency in German (spoken and written).
- General knowledge of IT systems, including Windows, O365, browsers, and mobile devices.
- Familiarity with ticketing systems such as ServiceNow or Service Desk+.
- Strong communication skills and a customer-focused approach.
- Ability to work independently and efficiently handle technical issues.
- Equipment Provided: Laptop and mobile phone.
- Working Hours: Monday to Friday, 08:00–16:30.
- Team Structure: 4 technicians, with one serving as backup for absences.
- One week onboarding in Koblenz - onboarding costs are covered by the employer.
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