Technical Support Specialist for Banking Operations
4 days ago
**About the Role**
We are seeking a highly skilled Technical Support Specialist to join our team in Banking Operations. As a key member of our global team, you will be responsible for providing exceptional technical support and ensuring seamless system operations.
**Responsibilities:**
- Investigate and resolve complex technical issues related to IT infrastructure, including Sterling Integrator, Sterling Engine Proxy, and Oracle Databases.
- Develop and maintain strong relationships with business stakeholders, IT teams, and other partners to ensure effective communication and issue resolution.
- Collaborate with cross-functional teams to implement process improvements and optimize system performance.
- Provide on-call support and work flexible shifts, including weekends and holidays, to ensure continuous system availability.
**Requirements:**
**Essential Skills and Qualifications:
- At least 4-5 years of experience in a similar position with a focus on technical support and problem-solving.
- Strong written and oral English skills with the ability to communicate effectively across multiple regions.
- Flexibility to work in shifts and provide on-call support, including weekends and holidays.
- Excellent problem-solving and root cause investigation skills.
- Understanding of IT infrastructure and file transmission protocols (FTPS, SFTP, AS2, SOAP, SwiftNet FileAct, and InterAct).
- Experience with Java, Unix/Linux environments, and Oracle Databases.
**Nice to Have:
- ITIL Accreditation is an advantage.
- Knowledge of Payment & Cash Management systems is preferable.
- Familiarity with Incident / Problem / Change and Release Management procedures is beneficial.
- Working knowledge of APIs is beneficial.
- Experience with Cloud platforms is beneficial.
- Basic knowledge of MQ is preferable.
- Experience with Micro Services architecture is beneficial.
**Benefits and Others:**
- Opportunity to work as part of a global team and contribute to the success of our Banking Operations.
- Professional development opportunities to enhance your technical and soft skills.
- Comprehensive benefits package, including sport subscription and private healthcare.
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