Customer Service Representative for Payments Solutions
14 hours ago
Job Summary
We are seeking a skilled Customer Service Representative to join our team in Krakow, Poland. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via email, chat, and phone inquiries related to acquiring or technical products.
Key Responsibilities
- Handle customer inquiries in a timely and professional manner.
- Utilize CRM, ERP, and other systems to effectively assist customers.
- Provide technical support for card terminals and self-service portals.
- Manage administrative tasks such as updating customer details and resolving invoice-related questions.
- Collaborate with internal and external teams to ensure smooth operations.
Requirements
To be successful in this role, you will need:
- Fluency in English (spoken and written).
- Strong communication and teamwork abilities.
- Technical aptitude for reporting IT incidents.
- Service-minded, proactive, and self-driven approach.
- Flexible and result-oriented with a strong focus on quality.
Benefits
We offer a comprehensive benefits package, including:
- Employment contract with a competitive salary.
- Friend referral program with additional bonuses.
- Hybrid working arrangement with 3 days per week in Krakow and remote work options.
- Private health insurance.
- Sports card subsidy.
- Life insurance.
- Opportunities for growth and development through recruitment and internal training.
- Social events, charity actions, and opportunities to integrate with colleagues.
About Us
Nexi Group & TP is a leading European PayTech company that combines technology and passion for customer service. We are committed to setting new standards in the world of payments and welcome like-minded individuals to join our team.
-
Remote, Czech Republic Antal Full timeAt Antal, we are seeking a highly skilled Customer Service Representative to join our team.Job SummaryWe are looking for a customer-focused professional with excellent communication skills and fluency in German and English to support our customers with inquiries and issues related to our products and services.Key ResponsibilitiesHandle daily customer...
-
Customer Service Expert in German
14 hours ago
Remote, Krakow, Czech Republic Teleperformance Poland Full timeTeleperformance Poland As a key player in the world of payments, we are constantly looking for talented individuals to join our team. We are currently seeking a highly skilled and motivated CUSTOMER SERVICE EXPERT IN GERMAN, who will play a vital role in ensuring the highest level of customer satisfaction. Company Overview:Nexi Group & TP - this is where...
-
Technical Support Specialist for Payment Solutions
14 hours ago
Remote, Krakow, Czech Republic Teleperformance Poland Full timeCompany OverviewNexi Group & TP, a European PayTech leader, is driving innovation in the payments industry. We're passionate about delivering exceptional customer service and setting new standards in our field.
-
Remote, Kraków, Czech Republic Antal Full timeJob OverviewThis is an exciting opportunity to join a dynamic and innovative organization as a Customer Service Specialist with German proficiency. As part of our global team, you will play a vital role in delivering exceptional services to clients worldwide.Key ResponsibilitiesHandle inbound inquiries daily from both internal and external customers,...
-
Remote, Czech Republic VARTEQ Inc. Full timeVARTEQ Inc. is a leading provider of innovative payment solutions and financial technology services.Our mission is to empower businesses with cutting-edge technology that streamlines transactions.We are seeking an experienced Node.js Expert to join our technology team.Key Responsibilities:Upgrade, optimize, and add new features to our current web...
-
Chief Data Solutions Architect
2 days ago
Remote, Czech Republic emagine Sp. Z o.o. Full timeOverviewAt emagine Sp. Z o.o., we're seeking a seasoned expert to drive our data solutions forward in the payments domain.
-
Remote, Czech Republic Wow 247 Full timeAbout UsWe are a socially responsible business focused on sustainable development and charity. Our company specializes in producing dietary supplements, superfoods, teas, and natural cosmetics.Job DescriptionWe are looking for a dedicated customer support specialist to provide excellent service to our client customers. As a key member of our team, you will...
-
German Speaking Card Dispute Resolution Specialist
14 hours ago
Remote, Krakow, Czech Republic Teleperformance Poland Full timeCompany OverviewNexi Group & TP, a European PayTech leader, is seeking a skilled German Speaking Card Dispute Resolution Specialist to help set new standards in the world of payments.Salary and BenefitsEmployment contract with a competitive salary range of 7000-12900 PLN gross/month (based on experience)Friend referral program with additional bonusesHybrid...
-
Remote, Czech Republic Antal Full timeYou are the ideal candidate for this role if you possess strong customer service skills and a professional approach.Fluency in both Dutch and English (minimum B2 level) is essential for success in this position.Excellent interpersonal and communication skills will enable you to build strong relationships with clients.A proactive and organized individual who...
-
Remote, Czech Republic Valtech Full timeMinimum 5+ years’ experience as a presales architect or consultant within the Adobe Experience Cloud ecosystem. Adobe Experience Cloud certifications in at least two areas: Adobe RTCDP, AJO, CJA, Workfront, or AEM Sites. A hunter mindset with a proven ability to identify growth opportunities and develop actionable plans for value...
-
Solution Engineer @ Fieldcode
7 days ago
Remote, Wrocław, Czech Republic Fieldcode Full timeGreat communication: English min B2/C1. Basic knowledge of any coding language. Analytical, and broad problem-solving skills. Ability to convey complex technical concepts to non-technical stakeholders and vice versa. High level of intellectual curiosity. Basic API knowledge. Customer support experience Ability to switch between different environments,...
-
Remote, Czech Republic Link Group Full timeAbout Link GroupAt Link Group, we're dedicated to becoming a data-driven digital leader, creating measurable value for our customers and internal stakeholders alike. Our vision demands the development of world-class analytics products and services, seamlessly integrated into business processes and customer-facing solutions.To achieve this goal, we need...
-
API Support Specialist
3 days ago
Remote, Czech Republic Sunvery Full timeWe're looking for a skilled Technical Support Representative to join our team at Redocly. As a member of our support team, you'll be the primary point of contact for our customers, providing timely and effective solutions to their queries.About the RoleThe ideal candidate will have excellent communication skills, both written and verbal, and be able to...
-
Senior Technical Architect in Payments Industry
14 hours ago
Remote, Lviv, Czech Republic Kindgeek Full timeAt Kindgeek, we are a regulated Payments Institution specializing in Acquiring, Issuing and Mobile Payments with a license granted by the Central Bank of Cyprus.We provide online merchants with reliable and effective acquiring solutions.Our VisionEmpower business growth through innovation in payments.Our MissionBe the people that take care of the payments...
-
Customer Experience Manager
4 days ago
Remote, Czech Republic WOW24-7 Full timeAbout WOW24-7WOW24-7 is a pioneering bike-sharing platform dedicated to revolutionizing urban mobility. Founded in 2014, our mission is to integrate bike-sharing into urban transport networks, reducing traffic congestion and promoting greener cities.Job SummaryWe are seeking an experienced Customer Support Lead to join our team in Germany. As a key member of...
-
Remote, Kraków, Czech Republic AVENGA Full timeAbout AVENGAAVENGA is a leading digital platform connecting 52 million users and 2 million partner merchants in 45 countries. We facilitate services and payments, offering specific-purpose solutions for food, incentives, mobility, and corporate payments.Our VisionWe strive to create a connected ecosystem making the world of work safer, more efficient, and...
-
Remote, Kraków, Czech Republic OEC Full timeWe are seeking a seasoned .NET Software Engineer to join our dynamic team in developing a cutting-edge financial platform for online payments. This innovative platform is designed to enhance the ordering and payment processes of dealers and mechanical shops, automating these tasks to increase efficiency.This role offers an exceptional opportunity to...
-
Remote, Czech Republic B2B Soft Full timeOur team at B2B Soft is looking for a skilled Customer Support Specialist to join our dynamic team. As a key member, you will play a crucial role in providing timely and accurate information about our products to existing and prospective customers.Key ResponsibilitiesHelp customers with software and hardware configurations, billing, and merchant...
-
Service Delivery Excellence Leader
7 days ago
Remote, Kyiv, Czech Republic Competera Full timeAbout UsCompetera is a forward-thinking organization committed to developing innovative software solutions. Our team is driven by the vision of leveraging AI technologies to simplify decision-making processes.Your Role:We are seeking a highly skilled Service Delivery Excellence Leader to oversee the delivery of our services to live customers, ensuring...
-
Remote, Kraków, Czech Republic Motorola Solutions Systems Polska Full timeCompany Overview">Motorola Solutions Systems Polska is a leader in the IT industry, helping people achieve their best in critical moments. Our team is dedicated to driving transformation through strong partnerships and innovation.">Salary and Benefits">We offer a competitive salary with opportunities for yearly increases based on individual performance.A...