Business Intelligence Strategist

2 days ago


Remote Warsaw, Czech Republic Zowie Full time
Transforming Customer Experiences with Data-Driven Insights

At Zowie, we're revolutionizing customer service interactions with AI Agents that deliver instant, personalized, and exceptional experiences.

Our vision is to create a future where AI handles 100% of customer service interactions, and we're positioned to lead this technological shift.

Leading consumer brands like True Classic, Decathlon, and InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly.

About the Role

We're seeking a thoughtful and proactive Senior Business Analyst to find insights and create analyses that help steer the company toward exponential growth.

  • Drive business growth by uncovering new opportunities for data-driven decision making
  • Collaborate with cross-functional stakeholders to identify data needs and metrics for solving business problems
  • Develop and maintain reporting dashboards in BI tools to provide actionable insights
  • Lead projects end-to-end from discovery to activation and post-launch in collaboration with a cross-functional team
Requirements
  • Proven experience in business intelligence and data analysis
  • Expertise in SQL and statistical methods
  • Strong analytical skills and ability to communicate complex concepts to both technical and non-technical audiences
  • Experience with BI platforms (Thoughtspot, PowerBI, Tableau, Looker, QlikView)
  • Familiarity with cloud data warehouses (Snowflake, BigQuery, Redshift) and data transformation tools (dbt)
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • A dynamic and innovative work environment
  • Opportunities for professional growth and development
  • A competitive benefits package including modern office space, unlimited paid time off, and employee stock option plan (ESOP)
  • A training budget to support your career goals
  • Access to in-house trainings and hack days to foster innovation and collaboration


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