Billing Manager

3 days ago

Remote, Czech Republic beBeeBilling Full time 900,000 - 1,200,000
">Billing Specialist

We are looking for a skilled professional to fill this role.

Key Responsibilities:
  • Invoicing & Subscription Management:
    • Assist customers with billing inquiries and subscription issues.
    • Clearly explain pricing tiers, subscription duration, auto-renewals, and license pricing logic.
    • Review and adjust subscription periods in TaxDome and Stripe.
    • Cancel upcoming renewals and licenses upon request.
    • Fix issues arising from incorrectly selected plans and prepare cash reconciliations.
  • Billing System Administration:
    • Manage workflows in Stripe, including subscriptions, invoices, payments, coupons & discounts, disputes, refunds & subscription adjustments, installment, and recurring payment plans.
    • Set up/disable/change and manage promotional offers, custom coupons, and time-limited discounts.
    • Monitor automation around invoicing, renewals, and payment failures to ensure accuracy.
    • Investigate anomalies in billing behavior and escalate edge cases when necessary.
  • Communication & Collaboration:
    • Collaborate with Sales, Customer Success Account Management, CSAM, Support, and Product teams to resolve billing issues.
    • Communicate with customers regarding account status, license access, invoices, and billing adjustments.
    • Maintain accurate documentation of billing cases and provide regular updates internally.
    • Respond to customer inquiries when required.
  • Internal Tools & Technical Fluency:
    • Use the internal admin panel to detect and resolve inconsistencies in subscriptions and payments.
    • Write basic SQL queries to retrieve billing data and perform root-cause analysis.
    • Understand how data flows between systems (TaxDome Stripe) and ensure sync integrity.
    • Log system changes, escalate bugs, and suggest tooling improvements.
  • Continuous Improvement:
    • Identify recurring issues and collaborate with Product/Engineering/Support to improve billing workflows.
    • Contribute to building an internal knowledge base and playbooks.
    • Take ownership of billing integrity, ensuring customers are charged fairly and accurately.

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