Current jobs related to Customer Support Representative - Remote Kyiv Kraków Warszawa - Railsware
-
Customer Support Representative
2 weeks ago
Remote, Kyiv, Kraków, Warszawa, Czech Republic Railsware Full timeRequirements1.5+ years of experience in technical/product support for a SaaS productAdvanced English skills, both written and spokenAbility to investigate, reproduce issues, and dive deep into the productStrong analytical thinking with an understanding of customer needs and data challenges to offer the best solutionsAbility to proactively guide customers...
-
Customer Support Representative
7 days ago
Remote, Kyiv, Kraków, Warszawa, Czech Republic Railsware Full timeRequirements 1.5+ years of experience in technical/product support for a SaaS product Advanced English skills, both written and spoken Ability to investigate, reproduce issues, and dive deep into the product Strong analytical thinking with an understanding of customer needs and data challenges to offer the best solutions Ability to proactively guide...
-
Customer Support Specialist
2 weeks ago
Remote, Kyiv, Kraków, Warszawa, Czech Republic beBeeSupport Full time 1,200,000 - 2,400,000Job Title: Customer Support RepresentativeWe are seeking a skilled and experienced support professional to join our team. In this role, you will be the primary point of contact for customers, providing timely and effective support via email and chat.Your mission is to ensure every customer has a seamless, helpful, and friendly experience with our product....
-
Customer Support Representative
7 days ago
Remote, Kyiv, Kraków, Warszawa, Czech Republic Railsware Full timeRequirements 2+ years of experience in technical/product support for a SaaS product Advanced English skills, both written and spoken Ability to investigate, reproduce issues, and dive deep into the product Strong analytical thinking with an understanding of customer needs and data challenges to offer the best solutions Ability to proactively guide customers...
-
Dutch Speaking Customer Support Specialist
2 weeks ago
Kraków, Lesser Poland, Czech Republic beBeeCommunication Full time 320,000 - 520,000Customer Support RoleWe are seeking a highly motivated and communicative individual to fill the position of Customer Support Representative.Excellent communication skills in Dutch at C1/C2 level and English at B2 level are required for successful interaction with clients and stakeholders.A good understanding of additional European languages is an asset for...
-
Bulgarian Language Customer Support Specialist
2 weeks ago
Kraków, Lesser Poland, Czech Republic beBeeCustomerService Full time 500,000 - 850,000Job Title: Customer Service Representative with BulgarianWe are seeking a highly motivated and communicative individual to join our team as a customer service representative. This role requires excellent language skills, particularly in Bulgarian, and the ability to provide top-notch support to our customers.Key Responsibilities:Manage business queries and...
-
Customer Service Representative
2 weeks ago
Kraków, Lesser Poland, Czech Republic beBeeCustomerService Full time 5,500 - 8,200Job Opportunity: Customer Service RepresentativeAt our organization, we're dedicated to providing exceptional customer experiences through innovative payment and software solutions. We offer a dynamic work environment where you can grow and develop your skills.Key Responsibilities:Deliver outstanding customer service via phone, email, and/or chatRespond...
-
Kraków, Lesser Poland, Czech Republic Amway Full timeEnthusiastic, communicative people that are willing to support our customersItalian language at C1/C2 level is a must, together with English at minimum B2 levelExcellent knowledge of additional European language on full professional proficiencyNot afraid of facing new challenges or opportunitiesWith an enthusiastic approach to teamwork and focus on...
-
Kraków, Lesser Poland, Czech Republic Amway Full timeEnthusiastic, communicative person that is willing to support our customersDutch language at C1/C2 level is a must, together with English at minimum B2 levelExcellent knowledge of additional European language on full professional proficiency is a plusNot afraid of facing new challenges or opportunitiesWith an enthusiastic approach to teamwork and focus...
-
Kraków, Czech Republic Amway Full timeEnthusiastic, communicative person that is willing to support our customers Dutch language at C1/C2 level is a must, together with English at minimum B2 level Excellent knowledge of additional European language on full professional proficiency is a plus Not afraid of facing new challenges or opportunities With an enthusiastic approach to teamwork and...
Customer Support Representative
2 weeks ago
- 2+ years of experience in technical/product support for a SaaS product
- Advanced English skills, both written and spoken
- Ability to investigate, reproduce issues, and dive deep into the product
- Strong analytical thinking with an understanding of customer needs and data challenges to offer the best solutions
- Ability to proactively guide customers toward data-driven success
- Willingness to conduct independent investigations to determine the root causes of problems
- Experience working with support ticket management software (e.g., Help Scout, Zendesk) or other
- Strong ability to multitask and prioritize effectively
- High attention to detail and accuracy
- Flexibility and ability to adapt quickly and learn new tools
- Effective teamwork and communication skills
- Bachelor's or Master's degree in a tech field
- Experience using billing systems, ex. Stripe, CRM systems
- Knowledge of data analytics and reporting tools, such as Google Sheets, Looker Studio, Power BI, or other BI tools
- Familiarity with Coupler.io or similar platforms
- Experience with Jira administration and task management tools
- Background in working with data or analytics-related roles
We're looking for an enthusiastic and responsible professional to join our team and provide customer support for Coupler.io and TitanApps.io. In this role, you'll be the main point of contact for customers, resolving requests and ensuring the best communication experience.
Our products now have more than 2M+ signups and are constantly growing. Join the team of professionals who strive to create meaningful products and provide end-to-end support for their customers.
This is a remote position with a fixed schedule open for 2 specialists. To ensure global coverage, we offer the following shift options:
2 am — 11 am UTC, with regular weekends on Saturday and Sunday.
5 pm — 1 am UTC, with regular weekends on Saturday and Sunday.
Please note: once every two weeks, you'll be scheduled to work on a Saturday or Sunday as part of a rotating shift.
Apply only if you can commit to this schedule.
If this sounds like a good fit, we'd love to receive your CV
,[Manage customer support requests and respond in a timely manner via email, Provide hands-on support and troubleshooting by handling technical customer queries, debugging issues, and guiding users through setup, Independently solve clients' requests and issues, Engage proactively with customers by assisting with onboarding, user adoption, and retention strategies to ensure they get the most value from the product, Ensure all issues are properly logged, Prioritize and manage multiple open issues simultaneously, If necessary, initiate collaboration with the Product Owner or Development Team to find possible answers and/or workarounds to suggest to customers, Maintain a high-quality support service by actively contributing to the improvement of established processes, Contribute to the development and maintenance of our knowledge base by creating and updating support articles and documentation, Take part in support calls occasionally] Requirements: Technical Support, Product Support, Help Scout, Zendesk, SaaS, CRM, Looker Studio, Power BI Tools: . Additionally: Flat structure, International projects, Home office, Training budget, Private healthcare, Free coffee, Canteen, Bike parking, Free snacks, Free beverages, Free parking, Modern office, No dress code.