Address Book Management Leader Position
1 week ago
We are seeking a seasoned Team Leader to manage our Address Book team in Wrocław. The successful candidate will oversee the team's performance, collaborate with internal and external customers, and drive process improvement initiatives.
Key Responsibilities:- Monitor and enhance team and individual performance metrics
- Provide regular feedback and support to team members
- Report key performance indicators to center management and stakeholders
- Facilitate team meetings for effective communication and information sharing
- Promote standardization and continuous improvement through proposed initiatives
- Assist the team with escalated issues and non-standard situations
- Foster positive relationships with internal and external customers
- Achieve exceptional performance against challenging targets
- Collaborate with Area Credit Managers for seamless Collections processes and accommodate ad-hoc requests
- 3-5 years of experience in Accounting/Finance
- Proven track record in team leadership and management
- Exceptional communication and interpersonal skills
- Strong people management abilities with empathy and sensitivity toward team issues
- Master's degree, preferably in Accounting or Finance
- Fluent in English (both written and spoken)
- Strong problem-solving skills
- Proactive approach to process improvements
- Optional:
- Knowledge of a second language
- Experience in Accounts Receivable (AR)
The company is an SSC located in Wrocław, providing opportunities for growth and development. As an Address Book Team Leader, you will play a crucial role in ensuring smooth processes and supporting process improvement initiatives.
Benefits:- Private Medical Care (Lux Med) and life insurance
- Language classes
- Flexible working hours (start your day between 6:00 AM – 10:00 AM)
- Annual bonus
- Employee Assistance Program (legal, psychological, and financial support)
- Access to an e-learning platform
- Additional benefits such as cinema tickets, Sodexo pre-paid cards, Multisport, Christmas bonus, holiday subsidies, and more
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