Customer Experience Specialist

2 weeks ago


Budapest, Budapest, Czech Republic beBeeCustomerExperience Full time €30,000 - €40,000
Customer Experience Specialist Role

We are seeking a highly skilled and customer-focused professional to join our Customer Operations team as a Customer Experience Specialist. In this exciting opportunity, you will be the primary point of contact for customers, delivering exceptional service and support across various interactions.

Key Responsibilities
  • Provide top-notch customer support through live chat, ensuring clear communication and resolving queries efficiently.
  • Focus on renewal-related inquiries during the initial six months, assisting customers in understanding and choosing from their new policy options.
  • AFTER gaining deeper product knowledge, you will be trained to handle cancellation cases, aiming to understand customers' reasons for leaving and proactively seeking solutions to retain them.
Required Skills and Qualifications
  • Exceptional written and verbal English communication skills.
  • Ability to work 2-3 weekend days per month (with a day off in lieu), 1-2 late shifts (either finishing at 19:30 or 21:00) per week, and occasional bank holidays (with a lieu day) as part of a rota.


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