Executive Customer Experience Specialist

2 weeks ago

Budapest, Budapest, Czech Republic beBeeCustomerService Full time 270,000 - 420,000

Job Description:

  • As a Customer Operations Executive, you will be the primary contact for customers, delivering high-quality, personalized support.
Key Responsibilities:
  • Building strong relationships with customers to improve customer retention and ensure a smooth experience.
  • Providing exceptional customer service and creating upsell opportunities.
  • Working collaboratively with cross-functional teams to deliver great results.

Requirements:

  • Previous experience in a customer-facing role is desirable.
  • Excellent written and verbal communication skills, with the ability to articulate complex ideas simply.
  • Ability to work flexible hours, including weekends and evenings, as part of a rota.
Benefits:
  • Flexible working arrangements, including remote work options.
  • Personalised learning and development budget to help you grow in your role.
  • Mental wellbeing support, including access to therapy and mental health sessions.
  • Competitive bonus scheme designed to reward high performance.
  • SZÉP card for meal and leisure expenses.
  • Sabbatical Leave after four years of service.
  • Work From Anywhere option for four weeks per year.
  • Exclusive healthcare services through Medicover Blue package.
  • All You Can Move membership or monthly BKK pass for fitness or commute needs.
Our Culture:
  • Progress-oriented and collaborative team environment.
  • Experimentation and continuous improvement are encouraged.

About Us:

We build financial products that accelerate economic freedom for people who move across borders. We focus on meeting the needs of our customers through innovative solutions.

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