Automation Support Specialist

7 days ago


Prague, Hlavní město Praha, Czech Republic Make Full time
About the Role

We are seeking an experienced Automation Support Specialist to join our global Support team. As a key member of our team, you will be responsible for providing top-notch support to our customers, helping them to automate their workflows and connect applications using our product.

Key Responsibilities
  • Participate in integration solutions to help customers automate their workflows
  • Take ownership of incoming requests from end-users and respond to their queries
  • Collaborate with Product and Engineering teams to develop new features and improve existing ones
  • Work with our customers to resolve issues and provide solutions to meet their expectations
  • Stay up-to-date with new product features and learn new automation processes on a daily basis
Requirements
  • Proficiency in English (verbal and written)
  • Excellent client-facing skills and experience with ticketing/customer support systems
  • Understanding of no-code, low-code automation tools and APIs
  • Ability to express yourself in a professional way and provide solutions to complex topics
  • Technical or hands-on experience with a no-code automation tool is a plus
What We Offer
  • RSUs grant in a rapidly growing company
  • Annual bonus and 50% allowance for working during weekends
  • Opportunity to work with a multinational team and learn from diverse perspectives
  • Learning & Development plan and 2 Company Learning Days per year
  • 3 Company Impact Days per year and a range of benefits, including life insurance and a snack bar

We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment and equal opportunity in all aspects of employment.



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