Insurance Expert

2 days ago


Budapest, Budapest, Czech Republic IDBC Creative Solutions Kft. Full time
About IDBC Creative Solutions Kft.

At IDBC Creative Solutions Kft., we're redefining the insurance industry by prioritizing simplicity, transparency, and accessibility. Our customer-centric mission is to make insurance straightforward and stress-free for our clients. The dedicated Customer Operations team plays a vital role in delivering exceptional experiences and driving meaningful impact daily.

Salary & Benefits

We offer an attractive compensation package that includes:

  • Flexible work arrangement with 2+ days in our Budapest office and the rest remote
  • Personal budgets for professional development and growth
  • A competitive bonus scheme
  • Extra funds for meals, leisure, and accommodation
  • 4 weeks of paid leave after 4 years of service
  • Annual flexible work-from-anywhere opportunity
  • Premium Medicover Blue healthcare package
  • Choose between an All You Can Move membership or a monthly BKK pass
Job Description

As a Customer Operations Specialist, you'll engage with customers via live chat and email, resolving their queries while maintaining high satisfaction scores. You'll also identify patterns in customer feedback and collaborate with teams to enhance processes, tools, and the overall experience.

Main Responsibilities:
  • Resolve customer inquiries via live chat and email
  • Analyze customer feedback to improve processes and tools
  • Collaborate with underwriters, claims specialists, and fraud experts to ensure seamless customer journeys
  • Maintain alignment with regulations and guidelines in customer interactions
Requirements

To succeed in this role, you'll need:

  • Customer Service skills
  • Adaptability and flexibility
  • Problem-solving skills and initiative
  • Strong communication abilities
Additional Perks

In addition to our comprehensive benefits package, you'll enjoy:

  • Medicover Blue healthcare package
  • Bonus scheme
  • Training opportunities
  • Home office setup
  • Extra funds for meals, leisure, and accommodation
  • Annual flexible work-from-anywhere opportunity
  • All You Can Move or BKK pass


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