Customer Experience Specialist

18 hours ago


Budapest, Budapest, Czech Republic IDBC Creative Solutions Kft. Full time

About Us

">
  • We are a pioneering insurance company dedicated to revolutionizing the industry by prioritizing simplicity, transparency, and accessibility.
  • Our mission is to make insurance straightforward and stress-free for our customers.

Job Description

">
  • You will engage with customers via live chat and email, resolving their queries while maintaining high satisfaction scores.
  • You will identify patterns in customer feedback and collaborate with teams to enhance processes, tools, and the overall experience.
  • You will become a go-to knowledge hub on products, systems, and processes through hands-on training and self-driven learning.
  • You will work closely with underwriters, claims specialists, and fraud experts to ensure a seamless journey for customers.
  • You will keep customer interactions aligned with regulations and guidelines.

Key Requirements

">
  • Strong customer service skills.
  • Ability to adapt to a fast-paced environment.
  • Excellent problem-solving skills.
  • Effective communication skills.

What We Offer

">
  • A competitive bonus scheme.
  • Personal budgets for books, courses, and training days.
  • Flexible remote work options.
  • Premium healthcare package.
  • Choice of transportation benefits.
  • Four weeks' paid leave after four years.
  • Four weeks per year to work from anywhere.

  • Insurance Expert

    2 days ago


    Budapest, Budapest, Czech Republic IDBC Creative Solutions Kft. Full time

    About IDBC Creative Solutions Kft.At IDBC Creative Solutions Kft., we're redefining the insurance industry by prioritizing simplicity, transparency, and accessibility. Our customer-centric mission is to make insurance straightforward and stress-free for our clients. The dedicated Customer Operations team plays a vital role in delivering exceptional...


  • Budapest, Budapest, Czech Republic Marshmallow Full time

    We are seeking a highly motivated and customer-focused individual to join our team as an Account Retention Specialist.About the RoleThis is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and building long-term relationships with customers.As an Account Retention Specialist, you will be responsible for...


  • Budapest, Budapest, Czech Republic IDBC Creative Solutions Kft. Full time

    At IDBC Creative Solutions Kft., we're on a mission to redefine the insurance industry with simplicity, transparency, and accessibility. Our customer-centric approach aims to make insurance straightforward and stress-free for our clients.About the RoleWe're seeking an Insurance Customer Experience Champion to join our dedicated team. As a key player in...


  • Budapest, Budapest, Czech Republic Marshmallow Full time

    We're looking for a Customer Retention Specialist to join our team at Marshmallow. In this role, you'll be the first point of contact for customers when they need help with their policy renewal or cancellation. You'll use your exceptional customer service skills to build rapport and provide tailored solutions to meet their needs.About the RoleYou'll work...


  • Budapest, Budapest, Czech Republic Marshmallow Full time

    Company OverviewMarshmallow is a forward-thinking insurance company that prioritizes fairness and innovation. We're dedicated to providing exceptional customer experiences, driven by our passion for serving individuals who are often overlooked by traditional financial services companies.Our mission is to empower people who step outside the norm, using...


  • Budapest, Budapest, Czech Republic Marshmallow Full time

    About MarshmallowWe're a startup that's redefining the insurance industry by providing a fairer deal on car insurance to those who are often overlooked. We use technology to serve people in need, solving important problems for millions of marginalized customers.Our mission is to deliver the most delightful and efficient claims experience to our customers. We...


  • Budapest, Budapest, Czech Republic Fox HR Consulting Kft. Full time

    Job DescriptionWe are seeking a highly skilled IT Support Specialist who is fluent in French to join our team. As an IT Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients via email, chat, and telephone.Responsibilities:Provide comprehensive guidance and information on IT-related issues...


  • Budapest, Budapest, Czech Republic Marshmallow Full time

    About MarshmallowWe're a tech-driven company that's changing the insurance industry by offering fairer car insurance prices to those who need it most.Our mission is to support individuals and communities who are often overlooked by traditional financial services companies.Job DescriptionWe're seeking a skilled Customer Success Advocate to join our Customer...


  • Budapest, Budapest, Czech Republic GuideVision Magyarország Kft Full time

    Job Description:As a highly skilled ServiceNow Consultant, you will be responsible for the implementation and customization of the ServiceNow platform for enterprise customers. Your technical expertise will enable our clients to unlock the full potential of the ServiceNow platform and drive digital transformation.About Us


  • Budapest, Budapest, Czech Republic Manpower Magyarország Full time

    Job OverviewWe are seeking a highly skilled Technical Advisor to join our team at Manpower Magyarország. As a Technical Advisor, you will play a pivotal role in ensuring the technical excellence and support of our products and services.About UsOur Partner is one of the largest manufacturers of sanitary and mechanical fittings in Central and Eastern Europe,...


  • Budapest, Budapest, Czech Republic Interactive Brokers Full time

    Interactive Brokers Group is a pioneer in trading innovation, continuously pushing boundaries to deliver exceptional trading platforms. As a technology-driven company, we foster an atmosphere that encourages creativity and collaboration. Our team of experts is dedicated to providing the best possible experience for our clients.The Assurance Testing and...


  • Budapest, Budapest, Czech Republic JOB Személyzeti Tanácsadó Kft. Full time

    Job DescriptionWe are seeking a highly skilled Security Compliance Specialist to play a critical role in ensuring the security excellence of our organization.The ideal candidate will have a solid understanding of information security disciplines and frameworks, including ISO 27001 and NIST CSF. They will possess strong communication skills and be able to...

  • Business Analyst

    18 hours ago


    Budapest, Budapest, Czech Republic NIX Tech Kft. Full time

    Job DescriptionNIX Tech Kft. is a leading provider of software engineering and IT outsourcing services. We are seeking a highly skilled Business Data Analyst/BI Engineer to join our team in Budapest.Key Responsibilities:IDentify and define business needs and goalsDesign data models for analytical queriesInteract with customer, product, and engineering...


  • Budapest, Budapest, Czech Republic NIX Tech Kft. Full time

    At NIX Tech Kft., we are seeking a talented Application Security Engineer to join our team in Budapest. As a key member of our security team, you will play a vital role in ensuring the quality and security of our products.Key Responsibilities:Conduct web and mobile application vulnerability assessments and penetration testing activities.Effectively...


  • Budapest, Budapest, Czech Republic IDBC Creative Solutions Kft. Full time

    At IDBC Creative Solutions Kft., we're seeking a highly skilled Logistics Specialist to join our dynamic team.Company OverviewWe're a leading provider of creative solutions, and our logistics department plays a crucial role in ensuring the smooth delivery of our services across Europe. As a Logistics Specialist, you'll be responsible for managing logistics...


  • Budapest, Budapest, Czech Republic NIX Tech Kft. Full time

    Job Description:NIX Tech Kft. is seeking a skilled Cybersecurity Specialist to join its team in Budapest. This role involves performing web and mobile application vulnerability assessments, as well as penetration testing activities.Key Responsibilities:Conduct comprehensive security assessments of web and mobile applications.Identify and mitigate...


  • Budapest, Budapest, Czech Republic Pannonjob Kft. Full time

    We are looking for a highly skilled professional to join our team as Cloud Solutions Expert at Pannonjob Kft.Job DescriptionAs a key member of our team, you will be responsible for managing the end-to-end activities of our key account clients. This includes providing critical services such as onboarding, migration projects, training, updates, and upgrades....


  • Budapest, Budapest, Czech Republic Manpower Magyarország Full time

    Company OverviewOur partner is a leading manufacturer of sanitary and mechanical fittings in Central and Eastern Europe, with over 25 years of experience in the industry.We are committed to providing high-quality products that meet our customers' needs for a safe and well-functioning home.


  • Budapest, Budapest, Czech Republic Marshmallow Full time

    At Marshmallow, we pride ourselves on being a company that challenges the status quo. Our mission is to back those who step outside the norm and provide fairer deals for customers often overlooked by financial services companies.We believe in using technology to solve important problems for people who need it most. We've already made a significant impact,...


  • Budapest, Budapest, Czech Republic NIX Tech Kft. Full time

    At NIX Tech Kft., we're looking for a skilled Manual QA Engineer to join our team in Budapest.Company OverviewWe're a global supplier of software engineering and IT outsourcing services, dedicated to finding innovative solutions for multinational clients across various industries.Job DescriptionYou'll be working with a talented team of professionals to...