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Helpdesk Specialist internship with German

2 weeks ago


Gdansk Warszawa, Czech Republic WIPRO IT SERVICES POLAND Sp. z o.o. Full time
Our requirements
  • Fluent communication and writing skills in English and German. 
  • Student of last year of studies. 
  • Education in the IT field is preferable but not a must. 
  • Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment to teamwork and adaptability to new situations and deadlines. 
    • Paid, several-month internship program with flexible work arrangements.
    • A chance for long-term cooperation - there is an intention to offer you a full-time job.
    • The opportunity to gain skills, knowledge and experience while working in international teams.
    • A clear path of development from the first day of work and Buddy's help in a new workplace.
    • Specially tailored training program.
    ,[To provide 1st line technical support, answering support queries via phone, email, Chat and Web in German and English. , Analysts will use Cloud Telephony channel with a dual Citrix setup for required client environment access. , To maintain a high degree of customer service for all support queries and adhere to all service management principles. , Identifying the trend of calls /tickets and highlighting it to L2 / TL as applicable for outage confirmation. , Creating child tickets and tagging them with problem a ticket. Callback the user and confirm resolution (wherever applicable). ] Requirements: Communication skills