Card Dispute Specialist with German @ Teleperformance Poland

8 hours ago

Remote Kraków, Czech Republic Teleperformance Poland Full time

Our requirements:

  • Fluent in German (C1) and English (B2) (speaking and writing).
  • Proficient in MS Office 365.
  • Analytical mindset and strong problem-solving skills and great curiosity to “why and how”.
  • Good communication, cooperation, and networking skills.
  • Courses on fraud prevention, chargeback handling, and dispute resolution.
  • Relevant educational background: Financial, Commercial, legal (a minimum of a bachelor’s degree or equivalent is preferred).
  • Experience handling customer applications and administrative tasks in a professional, positive, effective way.
  • Experience in communicating and explaining the ‘why’ behind and having the ability to think analytically and detectrisks.
  • Experience and knowledge within the financial sector or card payments industry.
  • Basic understanding of card scheme processes such as authorization, clearing and settlement.
  • Knowledge with Visa/Mastercard dispute resolution rules and chargeback cycles is essential.
  • Hands-on experience in managing cardholder disputes, chargebacks, and fraud claims.
  • Ability to handle sensitive customer issues with professionalism and empathy.

Does working at one of Europe’s largest fin-tech companies sound interesting to you?

> If so, you are in the right place

Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

We offer:

  • Employment contract.
  • Hybrid working from Krakow 3 days per week or REMOTE type (we guarantee the equipment to work from home) from 8 am till 4 pm.
  • If you live far from Krakow - we will provide you with accommodation for the training period. And after the training, you will continue working remotely.
  • Private health insurance.
  • Sports card subsidy.
  • Life insurance.
  • Social events, charity actions, and opportunities to integrate with colleagues.
,[Handling card dispute cases, focusing on straightforward cases, ensuring compliance with Key Performance Indicators (KPIs), Service Level Agreements (SLA’s) and Operational Level Agreements (OLA’s), utilizing dedicated IT tools and systems integral to work processes., Supporting customers in minimizing losses in connection with third-party fraud with payment cards., Assist (senior) Card Dispute specialists with more complex cases and administrative tasks like managing errors, performing corrections, and investigating root causes., Translate local language communications to English., Produce documentation of operational process descriptions and other related documents., Support with customer communications via email and/or telephone according to KPIs and agreed SLAs., Report incidents in your area and maintain compliance in all actions., Ensure compliance with all relevant regulations and organizational policies., Collaborating with internal parties, including other Customer Service teams, Fraud, and Legal departments or external parties such as vendor partners.] Requirements: MS Office Suite, fintech, card dispute, Representational state transfer Additionally: Sport subscription, Private healthcare.

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