Customer Service Specialist with German/Back office with German @

1 week ago

Gdańsk, Pomerania, Czech Republic Antal Full time
This Job Is For You If:
  • You are fluent in German (B2/C1) and English is not foreign to you (B2);
  • You demonstrate high personal culture;
  • MS Office package has no secrets for you;
  • You are a motivated person and eager to develop.
Join Us and You Will Gain:
  • A chance to develop, 92% of the management staff started their first steps 
    with Company as a Customer Service Consultant;
  • Attractive social packages (Multisport card, private medical care);
  • Work from a modern office in Gdańsk;
  • Great atmosphere in a close-knit team.
  • After the first year of work, you gain a bonus of 150 euros to spend on Airbnb 
    products.
  • Bonus for subsidized commuting to work in the amount of PLN 150 per month
  • Monthly bonuses for reaching KPI's
  • 3000 PLN yearly - bonus for "being at work"
What Else You Should Know
  • Holidays under a pear tree or subsidies for the purchase of glasses are standard 
    for us, if you are a parent, your children can expect Christmas gifts from the 
    company Santa Claus;
  • We have internal programs promoting a healthy lifestyle;
  • We provide access to extensive training platforms because we care about the 
    development of our employees.
Other details:

Contract Type: 

For students under 26 years of age, we offer a contract of mandate (umowa zlecenie). 
For all other candidates, the employment is based on a standard employment 
contract (umowa o pracę).

Working Hours:
Our operations run between 7:00 AM and 10:00 PM. Work schedules are planned 
monthly by the supervisor. Initially, the schedule will be more fixed, but once the full 
team of 60 employees is in place, we will offer more flexibility.

Weekend Work:
The position includes work from Monday to Sunday. On average, employees will be 
scheduled to work two weekends per month. There is also an option for candidates 
interested in working only on weekends.

Workload Options:
We offer flexible employment at ½-time, ¾-time, or full-time.

Work Mode:
This is an on-site position

,[Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers , Answer inbound calls and emails within guidelines/goals established by the client and contact center management , Complete daily tasks as allocated in an efficient and timely manner , Maintain accuracy and security of customer information on the database , Provide friendly and efficient service to the worldwide Airbnb community , Be a first point of contact to handle and resolve customer issues , Identify and escalate issues appropriately , Compose thoughtful and accurate messages or customize prepared responses to customer emails , Research information and troubleshoot problems using available resources , Arbitrate in situations between users , Monitor and control numerous concurrent tasks in tandem , Proactively and independently work to meet targets and goals] Requirements: MS Office

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