ServiceNow ITOM Technical Business Analyst @ Link Group

1 week ago


Remote, Czech Republic Link Group Full time

Wymagane umiejętności: Bardzo dobra znajomość modułów ServiceNow ITOM i CMDB. Doświadczenie w discovery, service mapping i modelowaniu danych. Umiejętność współpracy z zespołami technicznymi i biznesem. Znajomość ITIL/ITOM. Silne kompetencje analityczne i komunikacyjne. Kwalifikacje: Min. 3 lata doświadczenia z ServiceNow (w tym ITOM/CMDB). Praktyka w projektowaniu CMDB oraz zarządzaniu danymi. Certyfikaty ServiceNow (preferowane CIS ITOM/CMDB). Doświadczenie analityczne w środowiskach enterprise. ServiceNow ITOM Technical Business Analyst Poszukujemy osoby, która połączy perspektywę biznesową i techniczną w obszarze IT Operations Management. Będziesz odpowiadać za analizę wymagań, projektowanie rozwiązań w obrębie CMDB, discovery i event management oraz współpracę ze stakeholderami i zespołami technicznymi. ,[Analiza wymagań biznesowych dotyczących ITOM i CMDB., Projektowanie modeli danych i dbanie o jakość oraz zgodność CMDB z procesami., Przekładanie potrzeb biznesu na rozwiązania techniczne na platformie ServiceNow., Wsparcie inicjatyw związanych z discovery, service mapping i event management., Identyfikacja możliwości automatyzacji i integracji., Prowadzenie warsztatów i dokumentowanie wymagań., Udział w testach (UAT) i działaniach optymalizacyjnych.] Requirements: ITIL, CIS, ServiceNow, ITOM, CMDB, Certyfikaty ServiceNow



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