SaaS Business Application Support
7 days ago
- Fluent in German and English at C1 business level.
- Bachelor's degree in Computer Science, Information Technology, or a related field, with 2+ years of experience in SaaS application support; OR 4+ years of relevant experience in SaaS application support if no formal degree.
- Strong problem-solving skills: Analytical thinking, structured way of working, independent and ability to solve complex problems.
- Excellent communication and interpersonal skills. Empathy, patience and a focus on customer satisfaction.
- Understanding of core concepts in data engineering and data interfaces.
- Experience in working with ticketing systems (e.g., Zendesk).
- Can maintain an overview when prioritizing and managing multiple tickets, even in stressful situations.
- Personal responsibility and a team-oriented way of working.
We are looking for new colleagues to join our fast-growing Simon-Kucher Engine team as Business Application Support (German Speaker). Simon-Kucher Engine's digital end-to-end solutions deliver sustained top-line impact for our clients. Are you interested in working in a team of digital evangelists with a can-do attitude? Want to experience the dynamics of agile processes in open-minded teams?
- Long-term employment based on an employment contract.
- Private medical insurance in the highest package fully paid by the employer.
- Multisport card fully financed by the employer.
- Annual bonus.
- Bonus option grants - an additional bonus program dependent on the company's performance.
- Remote work subsidy of €500 to start, then monthly bonus for utilities.
- International Travel Safety card.
- Access to LinkedIn Learning, Bookboon and Headspace.
- Birthday book for the employee.
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