SaaS Business Application Support

7 days ago


Remote, Czech Republic Simon-Kucher Core Business Services Sp. z o. o. Full time
  • Fluent in German and English at C1 business level.
  • Bachelor's degree in Computer Science, Information Technology, or a related field, with 2+ years of experience in SaaS application support; OR 4+ years of relevant experience in SaaS application support if no formal degree.
  • Strong problem-solving skills: Analytical thinking, structured way of working, independent and ability to solve complex problems.
  • Excellent communication and interpersonal skills. Empathy, patience and a focus on customer satisfaction.
  • Understanding of core concepts in data engineering and data interfaces.
  • Experience in working with ticketing systems (e.g., Zendesk).
  • Can maintain an overview when prioritizing and managing multiple tickets, even in stressful situations.
  • Personal responsibility and a team-oriented way of working.

We are looking for new colleagues to join our fast-growing Simon-Kucher Engine team as Business Application Support (German Speaker). Simon-Kucher Engine's digital end-to-end solutions deliver sustained top-line impact for our clients. Are you interested in working in a team of digital evangelists with a can-do attitude? Want to experience the dynamics of agile processes in open-minded teams?

  • Long-term employment based on an employment contract.
  • Private medical insurance in the highest package fully paid by the employer.
  • Multisport card fully financed by the employer.
  • Annual bonus.
  • Bonus option grants - an additional bonus program dependent on the company's performance.
  • Remote work subsidy of €500 to start, then monthly bonus for utilities.
  • International Travel Safety card.
  • Access to LinkedIn Learning, Bookboon and Headspace.
  • Birthday book for the employee.
,[Provide 2nd level support, diagnose and resolve technical problems, ensuring that our customers can work smoothly with our applications., Support our pricing and loyalty applications, working with a diverse customer base ranging from large enterprises to medium-sized businesses, and collaborating with both business and technical users., Respond to customer support requests or inquiries., Communicate with customers throughout the resolution process., Document and track support cases, including root cause and resolution., Ensure timely resolution and customer satisfaction., Collaborate with cross-functional teams to escalate and resolve critical incidents., Contribute to the development of support documentation and knowledge base articles., Mentor junior support specialists and provide guidance on best practices.] Requirements: SaaS, Application Life Cycle Management, Application service provider Additionally: Private healthcare, Flat structure, Small teams, International projects, Friendly atmosphere, Integration events, Multisport, Bike parking, Free snacks, Free beverages, Mobile phone, Free parking, In-house trainings, Modern office, Free fruits.

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