Configuration Management Process Lead @

YOUR PROFILE

Desired experience:
5+ years of experience in IT service management, including 2+ years in configuration management or a related role.
Strong experience managing a CMDB in a complex IT environment.Experience with Configuration Management tools (ServiceNow preferably).
Proven knowledge of ITIL framework, especially around Service Asset and Configuration Management (SACM).

Skills:Technical Expertise:
Proficient in CMDB tools and platforms.
Strong understanding of IT infrastructure components, including storage, servers, databases, and software applications.

Analytical and Problem-Solving Skills:
Ability to analyze complex systems and data to ensure accuracy and resolve discrepancies.

Communication and Leadership:
Excellent verbal and written communication skills for reporting and collaboration.
Strong leadership and organizational skills to manage the configuration management process and team effectively.

ITIL Certification:
ITIL v3 or ITIL 4 certification is preferred.

Preferred Qualifications:
Familiarity with DevOps, Agile methodologies, and automation tools.
Experience in large-scale or global organizations with complex IT infrastructures.

Key Competencies:
Attention to Detail:
Ability to maintain high levels of accuracy in configuration records and data integrity.
Process-Oriented: Skilled in developing, improving, and enforcing processes to ensure effective Configuration Management.
Collaboration: Works effectively with cross-functional teams, including RUN, PLCM, Projects and SMO.
Strategic Thinking: Able to align Configuration Management practices with broader IT and business strategies.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

YOUR ROLE

The IT Configuration Management Process Lead is responsible for the management and governance of the CoreOperate's Configuration Management process. This includes maintaining the Configuration Management Database (CMDB), ensuring that all configuration items (CIs) are accurately recorded, tracked, and maintained, and overseeing the lifecycle of these items to ensure the integrity and availability of IT services. The IT Configuration Management Process Lead will work closely with change management, service delivery, and RUN teams to ensure that configuration items and their relationships are properly managed and aligned with business objectives.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform,  Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.

GET TO KNOW US

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on TikTok — @capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. 
 

Apply now

,[Develop, implement, and maintain the IT Configuration Management process in alignment with industry best practices, such as ITIL., Ensure that all configuration items (CIs) and their relationships are identified, recorded, and maintained in the CMDB., Establish baselines and ensure that any changes to configurations are properly documented and managed., Maintain the accuracy and integrity of the CMDB by regularly auditing configuration data and correcting any discrepancies.Ensure that the CMDB is updated following any changes made to IT services, infrastructure, or applications., Identify automation opportunities to streamline the collection, recording, and reporting of configuration data., Collaborate with the Change and Release Management teams to assess the impact of proposed changes on the IT environment., Ensure that all configuration changes are properly evaluated, approved, and documented in the CMDB before implementation., Validate that releases are correctly configured before deployment and that post-release configurations are accurately reflected in the CMDB., Governance and Compliance:Policy Development and Enforcement:, Develop and enforce policies and procedures for the Configuration Management process to ensure consistent and effective control of IT services., Ensure compliance with internal and external standards, regulations, and industry best practices., Conduct regular configuration audits to verify that actual configuration aligns with the documented configuration., Prepare audit reports and address any configuration-related compliance issues., Act as the central point of contact for all matters related to IT configuration management, working closely with various IT and business teams., Ensure effective communication] Requirements: CMDB, Storage, ITIL, Communication skills, DevOps Additionally: Sport subscription, Training budget, Private healthcare, International projects, Free coffee, Bike parking, Mobile phone, Modern office, No dress code.

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