Technical Support Specialist

1 day ago

Remote Lutsk Kraków Katowice Kyiv Wrocław Warszawa, Czech Republic YozmaTech Full time

Key Requirements:

🔹 2+ years of experience in a technical, customer-facing role.
🔹 Excellent verbal and written communication skills in English, Chinese/Korean is a must.
🔹 Strong troubleshooting skills with a results-driven, customer-first mindset.
🔹 Hands-on experience with logging and monitoring solutions like New Relic, Coralogix,
Logz.io, Datadog, or similar.
🔹 Solid understanding of web technologies and client/server architecture.
🔹 Familiarity with web debugging tools (e.g., Chrome DevTools, Fiddler, etc.).
🔹 Advantage: Experience with SQL.
🔹 Advantage: Previous experience supporting SaaS or SDK-based platforms.
🔹 Bachelor's degree in Computer Science, Software Engineering, or a related field.
🔹 Highly organized, independent, and comfortable working in a fast-moving startup
environment.
🔹 Willingness to participate in a 24/7 on-call rotation for critical incidents.
🔹 English - Upper-Intermediate or higher, Chinese - Upper-Intermediate or higher.

Meet YozmaTech

YozmaTech is not just another tech company — we are a global team of driven innovators and top-tier professionals helping startups and product companies scale smarter and faster. We build dedicated development teams across 10+ countries, fostering strong, long-term partnerships based on trust, transparency, and real impact. Here, every idea matters. We value people who are proactive, open, and eager to grow. If you're passionate about creating meaningful products and want to join a team that feels like family — you'll feel right at home with us.

Our client is the leading direct-to-consumer platform for mobile games - built for game makers, by game makers. Appcharge helps publishers sell directly to their players, which ups profits by 35%, and greatly improves player relationships and loyalty. As an all-in-one platform, the company provides everything game publishers need to go direct - fully branded web stores, gamified offers, global payments checkout, mobile in-app-payments SDKs and more. Appcharge is the fastest-growing mobile game payments platform, powering stores for over one-third of the top grossing mobile games. Appcharge supports 500 payment methods and 80 currencies, making partners financially compliant worldwide in minutes. Headquartered in Tel Aviv, Appcharge is funded by Gillot Capital Partners and Play Ventures and is led by veterans from Rovio, Huge Games, Moon Active, and Play Studios.

Why Join Us?

At YozmaTech, we’re proactive individuals who grow together. Every day, we solve real challenges for real products — and we enjoy doing it. We operate globally, think entrepreneurially, and support each other like family. We invest in your growth and make sure your voice is heard. With us, you’ll always know what you’re working on and why it matters.

From day one, you’ll get:

  • Direct access to clients and meaningful products
  • Flexibility to work remotely or from our offices
  • Leader-colleagues and a zero-bureaucracy culture
  • Opportunities for growth, leadership, and success

After You Apply

We ensure a respectful, transparent, and personalized process from the first conversation to the offer stage. You’ll always know which project you’re joining and how you can grow with us.

Everyone is Welcome

Diversity makes us better. We create a space where you can thrive just as you are.

Ready to Build Something Meaningful?

Let’s talk. Your next big adventure might start right here.

Let me know if you'd like a version tailored for a careers page, social media post, or job listing.

,[Provide Tier 2/3 support for internal and external stakeholders, ensuring top-tier service and minimal escalations to R&D., Communicate directly with customers via email, Zendesk, and video calls., Build and manage customer-facing support resources, including FAQs and playbooks., Troubleshoot and resolve technical issues across a range of environments, using best practices and cross-team collaboration., Interface with engineering, product, and customer success teams to investigate and resolve complex issues., Monitor and prioritize incoming technical issues to ensure timely resolution., Manage and lead critical customer escalations, including during off-hours on-call rotations.] Requirements: New Relic, Coralogix, Logz.io, Datadog, Chrome DevTools, Fiddler, SQL, Troubleshooting, SaaS Additionally: International projects.

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