Employee Experience Specialist in HR with Spanish and Portuguese

2 weeks ago

Prague, Hlavní město Praha, Czech Republic Johnson & Johnson Innovative Medicine Full time €40,000 - €60,000 per year

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Prague, Czechia

Job Description:

Employee Experience Specialist in HR with Spanish and Portuguese

The Employee Experience Specialist with Spanish and Portuguese will work to resolve regional or global employee inquiries, concerns and issues regarding but not limited to Human Resources, Procurement and Payroll processes and policies through multiple channels including phone, web, chat & other digital channels. This person aims to meet all expected service and business performance goals, performing a full range of services and fully documenting all cases in the Case Management system.

Major Duties/Responsibilities

  • Receive inbound inquiries via multiple channels (Phone, Chat, Web and other digital intake channels), for multiple functions (HR, Procurement, Payroll) - understand and clarify the need, investigate, answer the inquiries and assist in the resolution of concerns leveraging Experience Center Guide and AskGS references and content.
  • Access enabling technology to complete client inquiries and transactions.
  • Fully document all cases in case management application.
  • Work with complex cases within the team or escalate to higher tier for resolution or contact with third party vendors as appropriate in order to uphold effective and timely resolution.
  • Escalate customer service issues to Experience Center Lead, Senior Associates / Advisors or Manager as necessary.
  • Take ownership of all Experience Center assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.
  • Deliver exemplary performances by ensuring all Key Performance Indicators are at goal
  • Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer service levels.   

Requirements:

  • Must have proficiency in Spanish, Portuguese and English
  • Demonstrates customer orientation and excellent customer service skills
  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues
  • Strong written and verbal communication skills; leads internal communications and external/client communications with detailed support and assistance
  • Proven understanding how work and local activities integrate with other HR functional work and in alignment with HR standards. 
  • Discretion, professionalism, confidentiality and judgment
  • Ability to work effectively in a fast-paced, self-directed team-based environment
  • Enthusiastic team player with a strong aim to create a positive work environment
  • Ability to perform administrative activities
  • Proficiency in any other European language is a nice plus

  • Employee Experience Specialist in HR with Italian

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Johnson & Johnson Full time €104,000 - €130,878 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...

  • Senior Analyst – OTC Collections with Spanish and Portuguese

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Carrier Full time €60,000 - €80,000 per year

    Role: Senior Analyst – OTC Collections with Spanish and Portuguese (1 year contract)Location: PragueContract type: full timeAbout CarrierAt Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating...

  • Senior Analyst – OTC Collections with Spanish and Portuguese

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Carrier Full time €40,000 - €80,000 per year

    Role: Senior Analyst – OTC Collections with Spanish and Portuguese (1 year contract)Location: PragueContract type: full timeAbout CarrierAt Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating...

  • Experience Manager

    7 days ago

    Prague, Hlavní město Praha, Czech Republic beBeeCustomerExperience Full time 500,000 - 825,000

    Job Overview:We are seeking an experienced Experience Manager to join our team as an Employee Engagement Specialist.About the Role:The ideal candidate will play a pivotal role in enhancing employee experience through effective communication and customer service skills.Key responsibilities include establishing communication channels, recording contacts, and...

  • HR Specialist

    1 week ago

    Prague, Hlavní město Praha, Czech Republic Barclays Full time 104,000 - 130,878 per year

    Date live:09/12/2025Business Area:HRArea of Expertise:Human ResourcesContract:PermanentReference Code:JR In this role, you will act as a key point of contact for Czech colleagues, supporting a wide range of HR processes including payroll, benefits administration, immigration support, and onboarding. You'll manage employee queries through ServiceNow, ensuring...

  • HR Service Center Specialist

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic ADP Full time €30,000 - €40,000 per year

    HR Service Center SpecialistPurposeADP builds a trust-based relationship with our clients and guides them on how to get the most from our Human CapitalManagement (HCM) solutions. We stand for our Vision to "Be the world's authority on helping organizations focus on what matters". We're the go-to team. The problem solvers and solutions providers. Ready to...

  • HR Recruitment Specialist, Jinonice

    4 weeks ago

    Prague, Hlavní město Praha, Czech Republic Randstad HR Solutions s.r.o. Full time

    Do našeho náborového střediska v Praze v Jinonicích hledáme brigádníka/brigádnici na pozici HR Recruitment Specialist pro období září - listopad.Hledáte práci, kde budete v denním kontaktu s lidmi a získáte zkušenosti v personalistice? Láká Vás podílet se na jednom z největších náborových projektů v ČR? Pak hledáme právě...

  • Employee Relations Advisor

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Fresenius Medical Care Full time €80,000 - €120,000 per year

    Purpose: The Employee Relations Advisor manages and executes Employee Relations matters, including investigating issues and providing day-to-day coaching and advice to field managers, regional leaders, and all other assigned employees in a large variety of employee issues, performance management, policy interpretation, and other Human Resource functions....

  • HR Support Professional

    5 days ago

    Prague, Hlavní město Praha, Czech Republic beBeeCustomerExperience Full time 320,000 - 420,000

    We are seeking a talented professional to fill the role of HR Customer Experience Specialist. This is an excellent opportunity for growth and development.Key Responsibilities:Provide support to employees in contacting their managers via phone, email or chat.Record contacts in our case management system.Requirements:Dutch language proficiency is essential for...

  • Procurement Specialist with Spanish

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Novartis Full time 400,000 - 600,000 per year

    About the Role: Job DescriptionKey Responsibilities:Sourcing validation and analysis from business users, country procurement organization or category managers, like direct users on correct buying (content streams) channels if required. Supplier selection, requested risk analysis performance verification and update. Supplier scoring criteria definition and...