NOCaaS L1 Engineer

17 hours ago

Prague, Hlavní město Praha, Czech Republic Cato Networks Full time 40,000 - 80,000 per year

We are looking for an intelligent and customer-focused NOCaaS L1 Engineer to join our exciting new team. 

Responsibilities: 

Own and manage Cato production system uptime and functionality, this will include troubleshooting and identifying solutions to resolve various system/network issues. Engage with concerned teams/persons to identify and solve an issue. Engage, investigate, and follow up periodically with customers about the service status.  Track & monitor system status and identify both areas of concern and growth opportunities Mitigate outages and system malfunctions to make sure there is no customer effect and prepare escalation by priority/urgency for Engineering team. Engage with 3rd party service providers to resolve network/system issues. Provide support for Cato's customer issues related to last-mile connectivity issues. Be a part of building, improving, and expanding Cato's NOC team Train and Help team members to address knowledge gaps  Take part in ongoing projects and the onboarding process of customers. Conduct Welcome calls with customers to introduce the service and assist with the onboarding process. Be a focal point for Cato's support/field Eng. by understanding the business use cases. Contribute to continual service improvement by challenging, reviewing, updating, and where inexistent, creating, processing, and procedures to drive operational excellence  This position is based in Prague, Czech Republic, and involves working in a hybrid model.
Hybrid model: 3 Days a week from the office, 2 days from home.

Requirements: 

Experienced Support Engineer (tier 1-2)/IT sys admin/ NOC/ Network Operations Eng. background from web/network/information - Security companies – Required Excellent oral and written communication skills - Required Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers Experience with ISP, DNS, DHCP, NAT, HTTP/HTTPS Ability to read applicative system logs and search for relevant root causes for issues. Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments Experience working with Cloud, SaaS (Software as a Service) technology providers Familiarity with Network & security protocols and standards Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects Ability to work effectively and thrive in a fast-paced environment Ability to work with a globally dispersed, cross-cultural team 

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