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Order Management Manager

2 weeks ago

Prague, Hlavní město Praha, Czech Republic Pure Storage Full time $80,000 - $120,000 per year

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Our Team

Puritans come from various backgrounds, and we thrive off challenging the norm. This cross pollination of backgrounds led to numerous groundbreaking ideas and has helped us build one of the most reliable and easy to use storage systems in the industry. ​We strive to hire the best and brightest people, who excel in a cutting edge, fast paced, collaborative and transparent environment.  We are seeking enthusiastic individuals to solve real world problems while having fun along the way.

The Role

We are looking for an energetic, sharp, and motivated professional with strong communication and interpersonal skills, passion, and love for what they do (this is not just a job).  A Manager of Order Management leads an Order Management Team that is accountable for the successful execution and creation of sales orders. Reporting to a senior leader within Order Management, an individual in this role is responsible for driving a world class order to cash process by overseeing the results produced by his/her team, mentoring, and providing direction to employees, monitoring work quality, and coaching on performance. A successful candidate will be responsible to apply continuous improvement mindset, makes recommendations on process and/or system enhancements and propagates a continuous improvement culture across the team.

Position Responsibilities 

  • Leading a team of Order Processing Specialists that are accountable for the successful execution of order to cash process, guide them to complete assignments using established guidelines, procedures, and policies.
  • Developing and utilizing operational Key Performance Indicators (KPIs) to gather insights, track performance, drive accountability and customer delight.
  • Act as a main point of escalation for various order issues and work diligently with management across multiple internal functional areas to accomplish the desired outcome and drive the team to success.
  • Providing guidance to subordinates and it is involved in developing, modifying, and executing company policies that affect immediate organization and may also have company-wide effect.
  • Understanding of all go-to market models and actively engaging to standardize and gain efficiencies within process, working cross functionally.
  • Mentoring, coaching, and contributing to the development of the team on standard policies, procedures and best practices while promoting professional growth.
  • Acting as a thought leader to challenge teams, elevate performance and ensure continuous improvement.
  • Supporting increased workload during key business times like month end and quarter end and determines how to use resources to meet schedules.

Qualifications:

  • Minimum of 5 years of experience in an order management role preferred
  • Minimum of 2 years of leadership experience, which includes the management of direct reports
  • Bachelor's degree required, preferably in business or supply chain related field
  • Experience working with Salesforce and SAP preferred
  • Proficiency with CRM and ERP systems in an order processing function
  • Experience working in a channel-driven sales organization
  • Flexibility to execute, adapt, prioritize and multi-task in a fast-paced environment at a high growth company
  • Flexible and adaptable to meet sudden non-routine and unstructured requests
  • Demonstrated ability to work independently on routine assignments
  • Exude integrity in every aspect of your persona and ability to demonstrate a work ethic consistent.

WHAT YOU CAN EXPECT FROM US:

  • Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
  • Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work
  • Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA- if you're invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
 
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.