People Services Advisor with English

Job Description:

About Merkle

We Dream. We Do. We Deliver.

At Merkle, a dentsu company, we power the experience economy. Whether we're building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it's all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we've spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.

We've been named a global "Leader" by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

Job overview

We are looking for a People Services Advisor with English language skills to join our team in Brno This role is ideal for a recent graduate or someone with 6 months to a year of experience.

As People Services Advisor you will deliver transactional and specialist HR services to our employees. You are customer-focused and will have a full understanding of how the services operate across teams. You demonstrate flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. You operate with the ability to exercise effective judgement, sensitivity and creativity to service our people as needs and situations change.

What will be your main responsibilities?

• Providing employees, managers and HR Business Partners with exceptional standards of customer services across a wide range of HR activities and processes.
• Ensuring standardised HR processes are effectively implemented, accurate, and services are delivered in a consistent way within agreed timelines (using standard work procedures, prioritizing so to achieve agreed SLAs, supporting with accuracy checks)
• Performing data entry across a range of HR systems, being responsible for the integrity of employee master data being accurate and compliant (where required ensure compliance with GDPR requirements)
• Responsible for maintaining data privacy, confidentiality, secure data management.
• Providing service-related activities including managing employee files and related HR documentation, updates to internal tools and databases, responding digitally to a wide variety of employee queries.
• Responsible for responding to external HR queries including reference requests.
• Collaborating with specialist teams (e.g. payroll, COE's, business facing HR, finance, legal, tech etc) to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations.
• Building knowledge of local customs and employment laws, applying this to ensure processes remain compliant with local regulatory/statutory requirements including data protection legislation at all times.
• Monitoring the completion of queries, and continually reviewing policy, processes, data quality, system issues working closely with the Team Lead, to improve services against Service Level Agreements, reviewing own performance on a regular basis and in collaboration with the team.

What are we looking for?

• English language proficiency
• Good computer skills (MS Office, particularly Excel, Word; Outlook)
• High school education required, bachelor's degree desirable (ideally: administration, business, HR or languages)
• Experience with Workday systems and ticketing tools as an advantage
• Adaptable and able to work in ambiguous situations, ability to prioritize
• Good customer service skills
• Analytical skills, attention to detail
• Experience with data administration and in customer service; continuous improvement mindset as an advantage.

Why choose Merkle?

Innovation at Our Core: As part of dentsu's global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we've been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.

Collaborative Culture: At Merkle, your ideas and contributions truly matter. You'll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.

Benefits include:

• 5 weeks of vacation
• 2 volunteering days to share the kindness of your heart with others
• Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assistance program to support your well-being.
• Full access to Dentsu Academy, our global online learning platform
• Dog-friendly office
• Edenred meal vouchers and cafeteria points
• Team events: company parties, breakfasts, etc.
• Snacks and drinks at the office
• Referral bonus program
• Laptop + equipment
• Corporate mobile subscription
• Flexible hybrid home office working conditions

How to apply

Ready to join the team? Shape your unique career and reach your full potential. Apply now and join us in transforming the future together.

Inclusion and Diversity

At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

Location:

Brno

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent