Czech Speaking Customer Service for IT Company in Greece

2 weeks ago

Prague, Hlavní město Praha, Czech Republic Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Czech Speaking Customer Service Representative for a dynamic IT Company located in Greece. This position is ideal for individuals who are tech-savvy and eager to provide outstanding support to Czech-speaking clients in the fast-paced IT industry.

Responsibilities
  • Deliver exceptional customer service to Czech-speaking clients through various communication channels, including phone, email, and chat.
  • Assist customers with technical inquiries, product information, and troubleshooting technical issues.
  • Guide clients through software installations, updates, and general usage of IT products.
  • Handle customer feedback and complaints in a professional manner to ensure a positive experience.
  • Collaborate with technical teams to resolve complex issues and enhance service delivery.
  • Maintain up-to-date knowledge of company products and services to provide accurate assistance.
  • Document all customer interactions and resolve cases efficiently to support operational improvements.
Requirements
  • Fluency in Czech and English, both written and spoken.
  • Experience in customer service, preferably in the IT sector or a technology-related field.
  • Strong communication skills and the ability to explain technical concepts to non-technical users.
  • Excellent problem-solving skills and a proactive approach to customer service.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with strong organizational and multitasking abilities.
  • A genuine interest in technology and a willingness to learn about the company's products and services.
Benefits
  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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