Business Analyst for SPM Domain

Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability. 

Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.

With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.

Devoteam has been a ServiceNow Elite Partner since 2019, and recipient of the 2025 Partner of the Year award.

The Opportunity

An opportunity has arisen for a professional to join our team of consultants as a Business Analyst with focus on ServiceNow Strategic Portfolio Management (SPM). In this role, you will be the key link between our clients' business stakeholders and our technical teams, helping them transform their legacy PMO toolset into a consolidated, modern, high-value solution built on the ServiceNow platform.

You will play a critical part in helping our clients manage their strategic portfolios more effectively. If you are passionate about translating business needs into functional reality and thrive in a client-facing environment, this role is for you.

Key Responsibilities

• Pre-sale Solutioning and Scoping: Engage with prospective clients to understand their business challenges and strategic objectives. Conduct discovery sessions and workshops to translate client needs into documented business requirements. Collaborate with the sales team to define the scope, effort, and value proposition for proposed engagements, contributing to the development of compelling proposals & service offerings.
• Product Demonstration: Design and deliver tailored product demonstrations of the ServiceNow SPM module to showcase how the solution directly addresses client's business challenges. Articulate the value, features, and benefits of the platform in a clear and persuasive manner to a diverse audience, including executive leadership, portfolio managers, and technical teams.
• Strategic Requirement Analysis: Collaborate with client Project Management Offices (PMOs), and finance departments to elicit, analyze, and document complex business requirements for strategic portfolio and resource management.
• Process Architecture & Optimization: Draw process maps, and suggest opportunities for improvements of client's core SPM business processes.
• Functional Solution Design: Translate high-level client business needs into detailed functional specifications, user stories, and solution designs for the ServiceNow platform. This includes designing intuitive user interfaces, automated workflows, and performance dashboards. 
• Delivery Planning & Roadmap Definition: Together with the team, translate requirements into a clear delivery plan and roadmap. This includes highlighting key milestones and deliverables over time.
• Stakeholder Engagement & Alignment: Serve as the primary liaison between client business stakeholders and our technical ServiceNow team, facilitating clear communication, building consensus, and managing expectations to guarantee project success and adoption.
• Quality Assurance & Validation: Lead the User Acceptance Testing (UAT) lifecycle to rigorously validate that implemented solutions are defect-free, meet all requirements, and deliver measurable business value.

Essential Qualifications

• Profound technical knowledge of Project Portfolio Management (PPM) platforms, with direct experience in ServiceNow (preferred) or a similar enterprise-grade tool (Clarity, PlanView, Planisware,etc.).
• Expertise in process modeling and requirements management tools (e.g., Visio, Lucidchart, Miro, Azure DevOps, Jira, Confluence).
• Demonstrated knowledge of Project Management & delivery methodologies (Agile, Waterfall, Hybrid) and an understanding of the full project lifecycle.
• Exceptional communication, presentation, and interpersonal skills, with a proven ability to engage effectively with stakeholders at all organizational levels.
• Full professional proficiency in English (both written and verbal).
• A consultative mindset with analytical and problem-solving capabilities, coupled with a strong customer-centric approach.

Preferred (Desired) Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM).
• Experience in an Enterprise Architecture function and ability to demonstrate a grasp of architectural principles, governance, and business capability mapping is nice to have.
• ServiceNow Enterprise Architecture Accreditation is nice to have.
• Experience with the Application Portfolio Management (APM) module within ServiceNow is nice to have.

Benefits:

• 5 weeks of vacation per year (= 1 week extra)
• 4 "My Days" per year
• Hybrid office
• Flexible working hours
• Udemy for business account
• Meal allowance up to CZK/year (123,90 CZK/day)
• Cafeteria 1000 CZK/month (MultiSport Card available)
• Phone tariff (unlimited calls, texts messages within the EU, 20GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware

Moreover, we offer:

• Above standard working equipment
• Company mobile phone (selection from Android/iPhone)
• Company laptop (Windows/macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and team buildings
• Gifts for work anniversaries, promotion or childbirth
• Friendly and open culture

And last but not least, you can rely on:

• Transparent framework for career growth, reinforced by annual performance evaluations
• Trust and autonomy, with no micro-management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries
• Opportunities to attend conferences to keep skills up-to-date
• Usage of AI tools and access to elaborate, tailored AI training