Customer workflows

Devoteam is an AI-driven tech consulting firm specialising in cloud platforms, cybersecurity, data, and sustainability. 

Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value.

With over 11,000 tech architects in more than 25 countries across Europe, the Middle East, and Africa, Devoteam is committed to using technology to serve people.

Devoteam has been a ServiceNow Elite Partner since 2019, and recipient of the 2025 Partner of the Year award.

Devoteam is looking for an experienced CWF Domain Business Lead to join our ServiceNow team. As a CWF Domain Business Lead your main responsibility is to grow & manage a team of IT professionals at your customers in order to support our clients digital transformation initiatives. 

ServiceNow is a powerful platform that helps organizations manage and improve their customer service operations and Industry specific workflows. A CWF Domain BL is a hybrid role that combines the relationship-building and support skills of a CWF with the industry expertise and strategic thinking of a consultant.

Customer workflows domain currently covers following ServiceNow solutions: 

Main focus domains:

• Customer Service Management
• Field Service Management
• Sales and order management
• Sourcing and Procurement Ops
• Supplier lifecycle operations
• Account payable Invoice processing

Other industry specific domains:

• Telecom, Media & Technology
• Healthcare and Life science
• Financial services operations
• Manufacturing
• Public sector
• Retail Service management

Your work activities will be: 

• Responsibility for management and growth of the specific CWF domain in ServiceNow
• Build the new business opportunities based on knowledge & experience
• Advisory clients on IT and business challenges in the  domain
• Helping clients to identify and solve business challenges
• Implementing and optimizing state of the art processes and solutions to help our clients manage their systems efficiently and in a business-centric way
• Responsibility for gathering and documenting business requirements from the clients
• Assisting clients with the implementation and adoption of solutions as well as training and support as needed
• Providing consulting services to our customers and partners
• Taking part in internal activities inside Devoteam to help us grow (Contribution to the recruiting process, marketing activities, knowledge sharing)
• Participation in sales activities as business strategies and active sales in CWF domain, build offers, contribution in creating and maintaining pre-sale materials, leading the pre-sale activities and maintaining standard offers (incl. slide decks, references, etc.). Also responsible for business development - strategy, pipeline, offer, business plan etc., maintaining the list of projects and plan capacity, staying up-to-date with new products/services and keeping an eye on new business trends in the CWF domain
• Close cooperation with project managers, developers, and other teams to support the implementation of ServiceNow solutions

• Min. 5 years of business and expertise experience in CWF domain from consultancy role
• Proven experience with implementing of ServiceNow solution or similar solution (SalesForce)
• Experience in Business Development pre-sale activities
• Ability to approach CxO level stakeholders
• Ability to drive offer preparation
• Experience with leading teams and projects, strong leadership skills
• Good general consulting and soft skills - structured thinking, analyse motivation and clarify and structure complex or ambiguous requirements, effective presentations, and stakeholder engagement
• Advanced English (both spoken and written form)
• Advanced communication, negotiation and presentation skills

Nice to have

• Experience in leading client workshops 
• German is plus
• Connections with clients at CxO level in CEE region

What will you get apart from the salary?

Benefits

• 5 weeks of vacation per year (= 1 week extra)
• 4 My Days per year
• Hybrid office
• Flexible working hours
• Career Management, training and certifications in the best breed of technologies - focused on technical skills (ServiceNow, Google), Project Management methodology etc., including Udemy for business account.
• Meal allowance up to CZK/year (123,90 CZK/day)
• Cafeteria 1000 CZK/month (MultiSport Card available)
• Phone tariff (unlimited calls, texts messages within the EU, 20GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware

Moreover, we offer:

• Foreign business trips
• Above standard working equipment
• Company Mobile Phone (selection from Android/iPhone)
• Company Laptop (Windows/macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries, promotion or childbirth
• Friendly and open culture

And last but not least, you can rely on:

• Transparent framework for career growth, reinforced by annual performance evaluations
• Trust and autonomy, with no micro-management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries
• Opportunities to attend conferences to keep skills up-to-date
• Working on a variety of projects for a broader range of experience
• Adoption and utilization of evolving IT technologies
• Usage of AI tools and access to elaborate, tailored AI training