Senior UX Researcher

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
 
Our vision:  A world where everyone is free to focus on their most purposeful work, together. 
  About the Role:

As a Senior UX Researcher, you will become a part of our international UX Research team and broader design team within the product organization. As such you will be enjoying the support of a community of UX professionals while advancing on one of our product missions. The role will require conducting generative, formative, and summative research to understand customer needs and synthesize findings to inform product strategy, problem definition, and test the solution. As the strategy and product development progresses, you will need to continuously help teams to test deliverables and to ensure we bring the right solutions to the market. This role requires top-notch research skills, along with a strategic mindset and the ability to collaborate with different product teams.

Your Impact:

• Proactively planning and executing customer research throughout the design and development lifecycle, from early strategic direction through post-release evaluation.
• Employing a wide range of research methods, including generative design research and contextual inquiry, participatory design workshops, interviews, formative and summative usability studies, and quantitative methods, such as surveys and data analytics.
• Developing relationships across the company to collect existing research and insights to inform your research questions, and collaborate on end-to-end research that looks across the customer journey.
• Leading empathy and design-thinking workshops with cross-functional teams to ensure that findings and insights are translated into actionable product goals and direction.
• Sharing customer insights with the broader organization in creative ways to increase customer empathy, including posters, immersion rooms, blog posts, and workshops.
• Helping our non research colleagues to get better in their own research practice.

Your Qualifications:

• Significant professional research experience.
• Strong track record of qualitative and preferably quantitative results impacting product strategy and development.
• A large toolkit of research methods and the experience and savvy to know when to be lean and when to be rigorous.
• Ability to collaborate with a wide set of stakeholders including designers, product managers, and software developers.
• Ability to execute in a fast-paced, agile environment.
• Excellent communication skills, with the ability to distill complex ideas to their essence.

Standout Qualities:

• Experience with stakeholder management.
• Experience with B2B SaaS tool and international workplace.
• Experience with facilitation design thinking workshops.
• Visualization skills for research purposes such as journey mapping. 

Team Dynamics:

Wrike product design team consists of 15 full-stack product designers, 3 UX researchers (including a Manager), a Design System Architect, 2 UX Architects, 3 Design Managers and a Head of Product Design. The team is distributed among different locations with 2 main hubs located in Prague and Cyprus. All these professionals are inspired by each other, the broader organisation and by our customers. Everyone is expected to lead UX in their product area and partner with their PMs and Engineering leaders.

We work in cross-functional product teams, with UX research serving as a centralized function, concentrating on specific aspects of the product. Researchers are accountable for conducting their own studies and overseeing the research practices of PMs and designers. We try to use Wrike to structure and execute work apart from other tools we work with. We are constantly improving our research practice and build operations to make research more effective for us and our non research colleagues.

Why Join Wrike?

• 25 days of holidays
• Sick leave compensation
• Cafeteria bonuses (Benefit plus)
• Private healthcare membership (Canadian Medical)
• Meal vouchers 220 CZK / working day
• Pension plan
• Mobile tariffs
• "Lítačka" transportation annual coupon reimbursement
• Multisport card 
• Parental leave

Your recruitment buddy will be Alexandra Vorobyova, Lead Recruiter.

#LI-AV1

Who Is Wrike and Our Culture
We're a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona 
  Smart: We love what we do, and we're great at it because this is our domain. Our combined knowledge in this space is unmatched.
  Dedicated: We get up every day focused on helping our customers win. We're committed to helping our teammates win, too
  Approachable: We're friendly, easy to get along with, considerate, and helpful. 
Our culture and Values 

Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

Creative

We strive to succeed through continuous innovation. It's our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

 

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, , Youtube for a feel for what life is like at Wrike. 

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