UX Researcher

We believe that understanding customers has a big impact on business and currently, we are looking for a UX Researcher to join our team and take our product to the next level. In this role, you'll be working closely with Product Managers, Designers, Engineers and other cross-functional stakeholders to facilitate their understanding of customer needs and translate that into insights that teams can use to improve the product. Make users are enthusiasts, and you'll be growing a body of knowledge in the nascent space of no-code/low-code. 

• A researcher who believes that working in diverse teams and with complex systems brings out even more creativity
• Ability to represent our different users to reveal deep insights about how they work and think about automations
• Comfort in synthesizing various research needs into a coherent program of work
• Highly skilled qualitative interviewer who knows when to keep asking why
• Experienced in tactical UX research methods such as usability testing, concept testing, & lean methods like RITE
• Collaborative working style to improve ResearchOps, knowledge bases, and best practices
• Skilled in teaching non-researchers who want to lead their own studies in research skills
• Proficiency with descriptive statistics and survey methods
• Skilled at including other stakeholders in the research process (e.g. during interviews or analysis workshops)
• Project management skills in recruiting study participants (screeners, scheduling, incentives)
• Creativity in producing UX deliverables (journey maps, personas, research reports, etc.)
• Examples/portfolio of prior UX research, describing projects and the contributions that research made to design directions and decisions
• Minimum 4 years of experience in UX research
• Written and verbal fluency in English

• Regularly sync with Product, Design, and Engineering stakeholders to identify research needs and create a program of work based on business priorities and customer needs.
• Drive decisions that improve the quality of the product through conducting usability studies, customer interviews, and other approaches (competitive analysis, diary studies, benchmarking, etc.)
• Collaborate with other teams that have customer insights, such as Customer Experience, Sales, Growth, and Marketing to share knowledge and synthesize across teams.
  
  
• Improve overall research processes and increase the level of customer understanding across the Make organization.

• The ability to work on incredibly exciting technology that is fun to use and that customers love
• RSUs grant in a rapidly growing company raising its value every day
• Multinational team with 42 nationalities creating the future of automation
• Learning & Development plan (online language, professional courses, conference tickets and other trainings)
• Notebook/Macbook and 34'' curved monitor, access to company 3D printer
• Height adjustable office desk
• 25 days of vacation, 4 sick days
• Multisport card
• Remote working allowance
• Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
• Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
• Flexible working hours + home office 
• Company therapy pet in Prague's office (black labrador)

• RSUs grant in a rapidly growing company raising its value every day
• Annual bonus
• Multinational team with 42 nationalities creating the future of automation
• Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year 
• 3 Company Impact Days per year
• Notebook/Macbook and 34'' curved monitor
• 25 days of vacation, 4 sick days, company day off on 31st December
• 10 care days to care for your loved ones
• Extra parental vacation (3-6 months) 
• RSUs grant for a newborn child
• Life insurance
• Benefit Plus Cafeteria (incl. MultiSport Card)
• Remote working allowance
• Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
• Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
• Flexible working hours + home office 
• Company therapy pets in Prague's office (dog-friendly office)
• Company 3D printer 
• Team buildings, parties, and company events multiple times a year

Join us on the ride

#careeratmake