Welcome Desk Agent

4 days ago

Praha, Hlavní město Praha, Czech Republic Marriott Hotels Resorts Full time 360,000 - 720,000 per year
Description

At W Prague, we redefine hospitality. Our guests are more than travelers – they're Connectors, and we're looking for a Guest Relations Agent who thrives on building unforgettable experiences, sparking meaningful interactions, and setting the stage for a stay that's anything but ordinary.

This isn't your traditional concierge role. This is your chance to be at the heart of the guest journey – from personalized pre-arrival outreach to spontaneous WOW moments. You'll curate local adventures, anticipate needs, and infuse energy into every stay.

What You'll Do:

Be the face of insider access, offering curated recommendations on Prague's hottest spots – from local art galleries to hidden cocktail lounges
Create personalized experiences and surprises that leave a lasting impression
Manage check - ins, check - outs, reservations
Maintain accurate guest preferences and feedback in GXP and ensure continuous follow-up and seamless transitions between shifts

Who You Are:

A natural networker with a passion for hospitality and Prague's dynamic lifestyle scene
Fluent in English (other languages a plus)
Experienced in guest-facing roles (1+ year preferred), ideally in a luxury or lifestyle environment
Detail-oriented, tech-savvy, and great at multitasking
Enthusiastic, outgoing, and always ready to deliver the unexpected

What We Offer:

A chance to be part of one of Prague's most vibrant, design-forward hotels
Opportunities to grow within Marriott International
Unique training, F&B and travel discounts, wellness support, and more
A high-energy, inclusive environment where individuality is celebrated

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