Business Processes Associate Consultant Field Service Management

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

As a consultant (f/m/d) in our Customer Experience (CX) team, you will support the implementation of our service portfolio with a focus on Field Service Management. Your primary responsibility will be implementing or safeguarding Field Service Management solutions for our customers - enhanced by SAP AI services and seamlessly integrated into existing SAP system landscapes. You will be actively involved in all phases of customer projects, from design to deployment.

Responsibilities include also the following:

• Participate and execute workshops with our customers to define requirements.
• Document workshop results and create a backlog list or design documents.
• Implement the Field Service Management solution into the existing customer landscape according to the defined user stories or design documents.
• Support the customer during end user test phase, training phase, cut over tasks and hyper care.
• Document the implemented functions properly for a hand-over.
• Support the set up and presentation of solution demos for a customer.
• Support proof-of-concept implementation at a customer.
• Feedback Loop to our product team and support department.
• Establish knowledge about new solution components to enhance our implementation scope

What you bring

• You're a true team player with a collaborative mindset.
• A completed bachelor's or master's degree.
• Basic scripting or programming skills (e.g. SQL, JavaScript); further technical interest is a plus.
• Ideally, you have some familiarity with the SAP CX portfolio.
• You're eager to deepen your knowledge of Field Service Management and related customer service processes.
• You're open to learning how to engage with customers, lead discussions in workshops, and support all project phases.
• Strong communication and presentation skills, active listening.
• Comfortable working in international customer teams.
• Willingness to travel to customer locations up to 40% of your working time.
• Fluent English is a must; German Language is an advantage.

Where you belong

We are a consulting team specializing in Customer Experience (CX), supporting a diverse portfolio of solutions—including but not limited to Field Service Management. Our mission is to help customers successfully adopt and maximize the value of our offerings.

As an international team, we bring together a rich mix of consultants, solution architects, project managers, and integration specialists. This diversity enables us to approach challenges from multiple perspectives and deliver tailored, impactful solutions.

We are true team players—always ready to support one another, share knowledge, and step in when someone needs a hand. This collaborative mindset not only strengthens our internal culture but also enhances the quality and consistency of the service we deliver to our customers.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid