
Technical Support Engineer L2 Cloud Solution
2 weeks ago
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
OBJECTIVES:
The role is to support our customers and 3rd party organizations integrate Ingenico payment solutions into their POS payment infrastructure through development, pilot and deployment stages.
KEY RESPONSIBILITIES:
• Fully understand Ingenico cloud hosted services to be able to provide professional support
• Meet the Service Level Agreement put in place with the customer
• Investigate technical issues reported by customers/integrators
• Log and track the progress of each issue ensuring excellent communications with the customer
• Work closely with local and central Ingenico teams to offer quick resolutions
• Lead customer support calls and meetings on technical issues and discussions
• Be competent at loading Ingenico terminals with software packages and key injection processes
• Occasional customer site visits to support and participate in technical investigations
• Support pre-sales and development opportunities as well as post-sales and customization activities
• Manage workload and multiple activities by effectively balancing priorities and setting client
expectations
• Deliver work tasks on time and to a consistently high standard
KEY PERFORMANCE OBJECTIVES/INDICATORS:
• Customer satisfaction
• Consistently delivering according to commitments
• Support requests managed in right timeline
SKILLS/COMPETENCY SPECIFICATION:
Competency/Skill Requirements:
• Basic knowledge on network infrastructure and problem solving
• Basic knowledge of DB and SQL
• Basic knowledge of Win and Linux (console commands, bash, PowerShell)
• REST API knowledge is a strong plus
Behavior skills:
• Problem solver mindset, analytical skills
• Good communication towards team, project managers
• Interest in technology and keeping up to date on tools and practices
Language & Education Qualifications / Experience Requirements:
• Czech native / English is mandatory at C1 / German is a strong plus / Any other language is a plu
• 2 to 5-year experience
• Bachelor or master's degree in Computer Science, Information Technology or Computer Engineerin
As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.
Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We want to adapt our processes and create a safe work environment that welcomes everyone.
To learn more about what it's like working inside Ingenico, follow us on LinkedIn
#LI-GB
-
Technical Support Engineer L2 Cloud Solution
2 weeks ago
Prague, Hlavní město Praha, Czech Republic Ingenico Full time 450,000 - 600,000 per yearDate: Aug 18, 2025Company:Location:Prague, CZ, 120 00Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of...
-
Technical Support Specialist L1 → L2
2 weeks ago
Prague, Hlavní město Praha, Czech Republic IceWarp Services, s.r.o. Full time 40,000 - 60,000 per yearLocation: Prague Job Type: Full time / suitable also for junior candidates eager to grow We support clients globally We are IceWarp – a Czech company whose communication solution is used by more than 50 million users worldwide. Our products compete with companies like Google and Microsoft, and we specialize in innovative technologies such as...
-
Technical Support Specialist L1 → L2
2 weeks ago
Prague, Hlavní město Praha, Czech Republic IceWarp Services, s.r.o. Full time 40,000 - 60,000 per yearLocation: PragueJob Type: Full time / suitable also for junior candidates eager to growWe support clients globallyWe are IceWarp – a Czech company whose communication solution is used by more than 50 million users worldwide. Our products compete with companies like Google and Microsoft, and we specialize in innovative technologies such as email, team chat,...
-
Technical Support Specialist L1 → L2
2 weeks ago
Prague, Hlavní město Praha, Czech Republic IceWarp Services, s.r.o. Full time 300,000 - 600,000 per yearLocation: Prague Job Type: Full time / suitable also for junior candidates eager to grow We support clients globally We are IceWarp – a Czech company whose communication solution is used by more than 50 million users worldwide. Our products compete with companies like Google and Microsoft, and we specialize in innovative technologies such as...
-
Technical Support Engineer
2 weeks ago
Prague, Hlavní město Praha, Czech Republic Fortinet Full time €40,000 - €60,000 per yearFortinet is growing and we are expanding our EMEA technical support team, we are looking for strong technical support engineers to join our FortiSase team. We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternative solutions for customers.As a Technical...
-
Technical Support Engineer
2 weeks ago
Prague, Hlavní město Praha, Czech Republic Fortinet Full time 400,000 - 800,000 per yearFortinet is growing and we are expanding our EMEA technical support team, we are looking for strong technical support engineers to join our FortiSase team. We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternative solutions for customers.As a Technical...
-
Technical Support Engineer
2 weeks ago
Prague, Hlavní město Praha, Czech Republic Fortinet Full time €40,000 - €80,000 per yearAbout Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal...
-
Technical Support Engineer
2 weeks ago
Prague, Hlavní město Praha, Czech Republic Fortinet Full time €40,000 - €80,000 per yearAbout Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal...
-
Cloud & AI Solution Engineer - Azure Platform
2 weeks ago
Prague, Hlavní město Praha, Czech Republic Microsoft Full time €90,000 - €120,000 per yearAre you curious, enthusiastic about infrastructure, and ready to solve complex challenges in the AI era? Join us as a Cloud & AI Solution Engineer focused on the Azure Platform for commercial customers at Microsoft.In this technical sales role, you will help customers design secure, scalable, and resilient cloud architectures that support their modernization...
-
Customer Engineer, Cloud
2 weeks ago
Prague, Hlavní město Praha, Czech Republic Google Full time 900,000 - 1,200,000 per yearMinimum qualifications:Bachelor's degree or equivalent practical experience. 6 years of experience with cloud native architecture in a customer-facing or support role. Experience engaging with, and presenting to, technical stakeholders and executive leaders. Ability to communicate in English and Czech fluently to support client relationship management in...