Employee Experience Specialist in HR with Italian
1 week ago
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Prague, Czechia
Job Description:
Employee Experience Specialist in HR with ItalianLocation: Prague Czech Republic
Contract: Full Time/Hybrid
Overall Purpose of this role:The Employee Experience Specialist with Italian will work to resolve regional or global employee inquiries, concerns and issues regarding but not limited to Human Resources, Procurement and Payroll processes and policies through multiple channels including phone, web, chat & other digital channels. This person aims to meet all expected service and business performance goals, performing a full range of services and fully documenting all cases in the Case Management system.
Major Duties/Responsibilities
- Receive inbound inquiries via multiple channels (Phone, Chat, Web and other digital intake channels), for multiple functions (HR, Procurement, Payroll) - understand and clarify the need, investigate, answer the inquiries and assist in the resolution of concerns leveraging Experience Center Guide and AskGS references and content.
- Access enabling technology to complete client inquiries and transactions.
- Fully document all cases in case management application.
- Work with complex cases within the team or escalate to higher tier for resolution or contact with third party vendors as appropriate in order to uphold effective and timely resolution.
- Escalate customer service issues to Experience Center Lead, Senior Associates / Advisors or Manager as necessary.
- Take ownership of all Experience Center assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.
- Deliver exemplary performances by ensuring all Key Performance Indicators are at goal
- Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer service levels.
Requirements:
- Must have proficiency in Italian and English
- Demonstrates customer orientation and excellent customer service skills
- Strong organization skills, attention to detail and follow through to resolve any outstanding issues
- Strong written and verbal communication skills; leads internal communications and external/client communications with detailed support and assistance
- Proven understanding how work and local activities integrate with other HR functional work and in alignment with HR standards.
- Discretion, professionalism, confidentiality and judgment
- Ability to work effectively in a fast-paced, self-directed team-based environment
- Enthusiastic team player with a strong aim to create a positive work environment
- Ability to perform administrative activities
- Proficiency in any other European language is a nice plus
- 
					Employee Experience Specialist in HR1 week ago 
 Prague, Hlavní město Praha, Czech Republic Johnson & Johnson Innovative Medicine Full time 30,000 - 60,000 per yearAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to... 
- 
					
					
 Prague, Hlavní město Praha, Czech Republic Johnson & Johnson Full time 350,000 - 550,000 per yearAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across... 
- 
					
					
 Prague, Hlavní město Praha, Czech Republic Johnson & Johnson Innovative Medicine Full time 250,000 - 500,000 per yearAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to... 
- 
					  HR Specialist1 week ago 
 Prague, Hlavní město Praha, Czech Republic SBC Performance Full timeSBC Performance is a digital marketing and ad-tech ecosystem partnering with the world's top ad platforms to drive performance. We help brands scale globally through high-converting creative marketing solutions and smart campaign optimization. We're proud to be elite partners with TikTok (Top 1 globally), Meta (Top 10), and Google.With 250+ professionals,... 
- 
					  HR Specialist3 days ago 
 Prague, Hlavní město Praha, Czech Republic Barclays Full time 1,200,000 - 2,400,000 per yearDate live:09/12/2025Business Area:HRArea of Expertise:Human ResourcesContract:PermanentReference Code:JR In this role, you will act as a key point of contact for Czech colleagues, supporting a wide range of HR processes including payroll, benefits administration, immigration support, and onboarding. You'll manage employee queries through ServiceNow, ensuring... 
- 
					  HR Specialist3 days ago 
 Prague, Hlavní město Praha, Czech Republic Usercentrics GmbH Full time 30,000 - 90,000 per yearLocation Hybrid in Prague (minimum of 2 days a week from the office) SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe that privacy is a driver for growth in a data-driven world. Our vision is to unlock the potential of data privacy to empower a thriving digital... 
- 
					  HR Specialist3 days ago 
 Prague, Hlavní město Praha, Czech Republic Usercentrics GmbH Full time 40,000 - 60,000 per yearLocationHybrid in Prague (minimum of 2 days a week from the office)SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe that privacy is a driver for growth in a data-driven world. Our vision is to unlock the potential of data privacy to empower a thriving digital... 
- 
					HR payroll specialist with German7 days ago 
 Prague, Hlavní město Praha, Czech Republic D-ploy Full time 450,000 - 550,000 per yearD-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT... 
- 
					GV Associate Payroll Specialist2 days ago 
 Prague, Hlavní město Praha, Czech Republic ADP Full time 35,000 - 70,000 per yearJob overview:We are currently looking for a talented Italian speaker to join our Italian team in Prague. This is a great opportunity if you enjoy working with numbers, work in team and resolving issues. You will get the chance to manage your own work load by following procedures agreed with the clients. The Italian team is made of very passionate and... 
- 
					  HR Global Mobility Specialist2 weeks ago 
 Prague, Hlavní město Praha, Czech Republic SAP Full time 900,000 - 1,200,000 per yearWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...