Customer Service Specialist with Ukrainian

2 days ago

Prague, Hlavní město Praha, Czech Republic Danfoss Full time 30,000 - 60,000 per year
The Impact You'll Make

As a Customer Service Specialist at DEVI by Danfoss PL21 Electric Heating, you will ensure service excellence and enhancement of customer loyalty by handling customer support requests and performing outbound sales activities. Work closely with Sales teams, the Order Fulfillment team, and other departments delivering outstanding service and continuously improving customer experience.

Applications are invited from experienced and motivated professionals for an exciting opportunity based in Sofia, Bulgaria.

The role directly reports to the Global Customer Service Manager.

What You'll Be Doing

Responsibilities for this position include but are not limited to the following:

  • Handling general pre- and post-sales customer queries, calls, orders, and claims over phone or email to determine what products they need and by when.
  • Providing basic technical support & advisory.
  • Collaborating with Sales, Logistics, Fulfilment, and Warehouse teams to ensure that we are delivering to our customer's expectations.
  • Supporting fellow Customer Service team members, if needed.
  • Order handling including handling incoming orders, releasing blocked orders.
  • Managing data quality in SAP and CRM system - prices, extending products etc.
  • Support reporting to Customer Services Manager, bonus management, and the Annual Price Review (APR) process
  • Registering all customer queries in CRM ) and following up when needed.
  • Contributing to digital transformation to support excellent customer experience.
What We're Looking For

The ideal candidate possesses these skills: 

  • Bachelor's degree is preferred.
  • Experience in Customer Service or Sales role.
  • Proficiency in SAP (required), and experience is an advantage.
  • Strong interpersonal and communication skills.
  • Great attention to detail with ability to multi-task.
  • Customer Centric with a result-driven approach.
  • Open to change and looking for continuous improvement areas in processes.
  • Team player with good problem-solving and time management skills.
  • Fluency in English and Ukrainian is essential.
What You'll Get from Us
  1. Competitive salary and benefits package tailored to your experience.
  2. Hybrid work model with flexible hours and an office in Sofia.
  3. Extensive onboarding and continuous learning opportunities.
  4. Clear career development path within a global organization
  5. A collaborative, supportive, and inclusive culture where your ideas matter
  6. The chance to contribute to a sustainable future through innovative, energy-efficient solutions.
Ready to Make a Difference?

DEVI, a brand owned by Danfoss with over 80 years of heritage, is a global leader in electric heating solutions for both indoor comfort and outdoor safety. With a strong focus on quality and durability, we draw on decades of expertise to deliver reliable products, ranging from underfloor heating systems to outdoor heating solutions. 

If this role excites you, we'd love to hear from you Apply now to start the conversation and learn more about where your career can go with us.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.


  • French Customer Service Specialist

    6 days ago

    Prague, Hlavní město Praha, Czech Republic Johnson & Johnson Full time 350,000 - 550,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...

  • Customer Service Representative

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Goodyear Full time 30,000 - 60,000 per year

    Customer Service SpecialistLocation: Prague, Czech Republic (Hybrid work arrangement)Full-timeAbout GoodyearAt Goodyear, we don't just make tires — we shape the future of mobility. With over 120 years of innovation, we are one of the world's leading tire companies, operating in more than 20 countries and serving millions of customers every day. Our success...

  • Customer Service Specialist

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic PayU GPO Full time 30,000 - 50,000 per year

    About PayU  PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our merchants and millions of consumers.  As a leading...

  • Customer Service Representative

    6 days ago

    Prague, Hlavní město Praha, Czech Republic Global Payments Inc. Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Customer Service Specialist with German

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic AB InBev Full time 30,000 - 60,000 per year

    Seniority Level:#DreamBigAt AB InBev, dreaming big is what we do. Brewing the world's most loved beers, building iconic brands like Corona, Stella Artois, Samson and crafting meaningful moments are what inspire us. Brewing the world's most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower...

  • Airline Customer Service Specialist with Italian

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic BlueLink International Full time 30,000 - 60,000 per year

    DescriptionHere's a taste of what we offer:Possibility of remote work from home40 days of working from abroadRegular training and long-term developmentTravel fund: up to CZK per year to spend on airplane tickets for you and your family or friendsLeisure: up to 6 000 CZK per year to spend on sports activities/language courses/etc.Meal tickets in the value of...

  • Export Markets Customer Service Representative

    6 days ago

    Prague, Hlavní město Praha, Czech Republic Danaher Full time 30,000 - 50,000 per year

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...

  • Customer Service

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Velenosi&Meredith Full time €30,000 - €40,000 per year

    Employment Type: Full-timeRelocation Package: Provided (for candidates relocating from the Czech Republic)Work Schedule: 40 hours per week (rotational shifts)Join Our International Team in LisbonAre you looking for an exciting opportunity to grow your career while experiencing life in one of Europes most vibrant cities? We are seeking Czech-speaking Customer...

  • Croatian Speaking Customer Support Specialist

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Cross Border Talents Full time €30,000 - €40,000 per year

    Relocation Package IncludedDreaming of trading grey skies for sparkling Aegean seas?Join our international team as a Croatian-speaking Customer Support Specialist and enjoy the perfect blend of career growth and Mediterranean lifestyle.Based on-site in Athens, youll assist global customers in Croatian while soaking up the vibrant culture, delicious cuisine,...

  • Customer Care Specialist with Hungarian

    6 days ago

    Prague, Hlavní město Praha, Czech Republic L'Oréal Full time 30,000 - 60,000 per year

    Hello, we're L'Oréal.We're not just building brands; we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.The Role:We are currently expanding our Consumer Engagement team, led by Jana, to provide exceptional service across all our brands...