HR Global Service Delivery Analyst

Job Purpose:

As an HR Global Service Delivery Analyst, you will play a key role in supporting the employee lifecycle across multiple regions including EMEA, NASA, and APAC. You will ensure the accuracy and consistency of employee data, collaborate closely with HR Country Leads and cross-functional teams, and contribute to the smooth delivery of global HR services.

This position offers a dynamic and international environment where attention to detail, reliability, and strong communication skills are essential.

You will be responsible for preparing payroll data, maintaining HR systems, and providing support aligned with RWS global HR policies. Your work will directly impact the quality and efficiency of HR operations across the organization.

About HR

Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language.

Job Overview:

Key Responsibilities

• Manage administrative tasks throughout the employee lifecycle, supporting teams across EMEA, NASA, and APAC regions.
• Collaborate closely with HR Global Service Delivery team members and HR Country Leads to ensure consistent and efficient HR operations.
• Prepare and validate payroll data for multiple countries, ensuring timely and accurate submissions.
• Maintain and audit employee records, including updates to the HR system and personnel folders, ensuring data integrity and compliance.
• Partner with internal teams such as IT Service Desk and Payroll to support cross-functional HR processes (no prior payroll knowledge required).
• Provide guidance and support to employees and managers in alignment with RWS global HR policies and procedures.
• Contribute to continuous improvement initiatives within the HR function by identifying opportunities for process optimization.

Skills & Experience

• Proven experience in Human Resources, ideally in a similar administrative or service delivery role.
• Familiarity with HR processes across various countries is an advantage
• Proficient in Microsoft Excel, with the ability to manage and analyze data effectively.
• Strong written and verbal communication skills in English.
• High level of accuracy, attention to detail and organizational skills.
• Ability to work independently while maintaining a collaborative approach.
• Excellent interpersonal skills and a proactive attitude toward problem-solving.
• Fluent English and Czech/Slovak language skills

Life at RWS:

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.