Service Delivery Manager

2 days ago

Brno, South Moravian, Czech Republic Avenga Full time 90,000 - 120,000 per year

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

Do you have a customer-oriented mindset, natural leadership skills, professional demeanor, and the ability to meet agreed project timelines and budgets? Join our team focused on support and continuous development of large-scale web applications.

This is you

  • You will be responsible for the successful management and delivery of projects.
  • You'll oversee all project processes (change, budget, resource, timeline, quality, goal achievement, customer satisfaction) and analytical methodologies, including the delivery and development process.
  • You'll analyze and manage potential risks, report discrepancies, propose new solutions and standards, and ensure compliance with SLAs.
  • You'll be responsible for compiling, reviewing, and presenting project outputs to company management, clients, and project teams.
  • You'll lead, motivate, and manage project team members.
  • You'll use your experience to negotiate, maintain, and develop customer relationships.

This is your role

  • At least 5 years of proven experience as a Project Manager in custom or product software development.
  • Familiarity with project methodologies, processes, and tools – ideally with hands-on experience in ITIL and Confluence.
  • A strong focus on building customer relationships and understanding their true needs to design effective, value-adding solutions.
  • Excellent professional conduct and organizational skills with the ability to process and prioritize large amounts of information.
  • A team player who sees things through to completion.
  • Fluency in Czech/Slovak and English at a business level is required.

What awaits you at Avenga?

  • Pleasant working environment and stable background in one of the largest software development companies in the EU
  • Space to work independently and creatively with the possibility to implement your own ideas and opportunities to learn new things and approaches
  • You have the opportunity to influence your direction in the company
  • High quality hardware and software, access to the latest technologies and specific projects
  • Opportunities to improve your language skills, we are a major global player
  • At Avenga, you'll get quality support in your development thanks to a wide range of internal and external training courses, so you can push the boundaries of your competences
  • We offer you benefits such as life insurance and pension contribution, EN/DE/ES lessons, MultiSport card, sick days, meal allowance, lots of company events, offices in Brno Vlněna with quality amenities for lovers of sport, food and coffee, hybrid remote work after mutual agreement, and more.

We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.

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