Head of Global R2R Operations

The Head of Global R2R Operations is responsible for the overall R2R ownership and service delivery across the SSC, combining key aspects of SSC operational leadership with global process ownership. This role sets the strategic direction and vision for end-to-end R2R processes while managing and collaborating with cross-functional teams. This role will lead at the senior leadership level, influencing upstream processes and driving a culture of continuous improvement and sharing of leading practices.

About Group Finance

In joining RWS's Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over £750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.  

It's a very exciting time to join RWS Finance for an individual who enjoys change and making an impact As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support. 

Key Responsibilities

• Oversee and maintain full ownership and accountability of the end-to-end R2R processes, ensuring smooth service delivery across the SSC
• Manage service level agreements (SLAs), performance metrics, and reporting for R2R operations
• Ensure robust internal controls and compliance within the R2R function
• Develop, obtain corporate approval and maintain all related policies, process documentation and training materials
• Manage R2R systems and process interfaces with external and/or internal partners
• Develop analytics-driven reporting to measure efficiency of end-to-end R2R processes 
• Ensure compliance and accuracy of R2R process activities with all policies, procedures, and regulations 
• Lead the R2R delivery and process teams and oversee direct reports, ensuring clear performance goals and accountability
• Foster a high-performance culture that supports career development, mentorship, and continuous learning

Skills & Experience

• Extensive (10+ years) leadership experience in Record-to-Report (R2R) processes and shared services, ideally within a high volume global or multi-regional SSC environment.
• Expert knowledge and functional experience in R2R processes such as general ledger accounting, intercompany accounting, fixed assets, reconciliations, period end activities and more.
• Proven track record in strategic planning and execution, including setting and communicating process visions and roadmaps.
• Hands-on experience managing transformation projects, such as unified ERP implementations and finance roadmap initiatives.
• Experience in service delivery management, including meeting SLAs, implementing performance metrics, and maintaining robust internal controls.
• Ability to set a clear strategic direction for R2R, drive process innovation, and share leading practices across the organization.
• Strong communication and presentation skills, with the ability to articulate complex processes and influence decisions at the senior leadership level.

RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere. 

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities. 

It's why over 80 of the world's top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. 

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

RWS Values

We Partner, We Pioneer, We Progress – and we´ll Deliver together.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

#LI-ZS1

 #LI-Hybrid