Billing and Contracts Specialist

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As a Contract Management Associate, you will support the contract activities for customer bids and the support of the pre-and-post sales management of contracts.

SITA is the market leader supporting governments worldwide in Border Management solutions, with products and innovative developments implemented for over 60 governments, managing over 2 billion journeys each year. With the challenges facing border authorities evolving so quickly in recent times, SITA is managing a significant uplift in requests for both product implementations and bespoke solutions.

WHAT YOU'LL DO

Key Responsibilities

• Review and interpret contract terms and conditions to ensure accurate invoicing and billing schedules.
• Generate, validate, and process billing in accordance with agreed contractual milestones or deliverables.
• Maintain and update billing trackers, ensuring alignment with contract obligations and timelines.
• Act as a liaison between finance, legal, and operational teams to resolve billing-related issues or discrepancies.
• Support contract lifecycle management activities, including contract setup, amendment processing, renewal tracking, and document management.
• Assist in monitoring compliance with contractual obligations and reporting requirements.
• Ensure contract documents are filed, archived, and managed according to internal policies and compliance requirements.
• Coordinate document signatures and approvals using digital tools.
• Provide general administrative support to the contract management team, including meeting coordination, follow-ups, and documentation.

EDUCATION & EXPERIENCE

• Bachelor's degree 
• 2 or more years of experience in billing.
• Basic legal understanding is good to have but is not compulsory.
• Contract management background knowledge welcome

KNOWLEDGE & SKILLS

• Fluent English with strong verbal and written skills
• Detail-oriented with a strong understanding of billing-related contractual terms.
• Proficient in administrative coordination and document management.
• Strong organizational and communication skills, with the ability to manage multiple priorities and collaborate across departments.
• Comfortable working with contract management systems and billing tools.
• Proficient in technical writing and documentation.

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

 Flex Day: Make your workday suit your life and plans.

 Flex-Location: Take up to 30 days a year to work from any location in the world.

 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.