IT Remote Technician

2 weeks ago

Prague, Hlavní město Praha, Czech Republic bechtle Full time 40,000 - 80,000 per year

Location: Mladá Boleslav, Czech Republic
Work Arrangement: On-site
Employment Type: Full-time
Contract: 1-year fixed term with the possibility of extension

Key Responsibilities:

  • Provide remote and on-site technical support to users via phone, email, chat, and client visits.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Install, configure, and maintain operating systems and application software.
  • Manage and maintain network infrastructure and devices.
  • Follow established processes and maintain thorough documentation in the ticketing system.
  • Keep detailed records of technical issues and their resolutions.
  • Collaborate with IT team members to resolve complex technical problems.
  • Stay up to date with emerging technologies and continuously enhance technical skills.
  • Participate in team meetings and share knowledge with colleagues.
  • Assist with onboarding and training of new IT team members.
  • Provide technical input and support during client meetings.
  • Work closely with team leaders and supervisors to support daily operations and specific IT projects.

Your skills:

  • Experience in supporting end users
  • Working with ticketing system
  • Knowledge of Windows Client operating systems Windows 10/11 and in the area of client hardware
  • Know-how in the area of common MS Office versions
  • Customer- and solution-oriented working style
  • Proactive and problem-oriented actions as well as escalating in case of problems
  • Driving license category B – active driver
  • Czech – excellent, English – intermediate to conversational

What to expect:

  • Meal allowance (120 CZK) per working shift
  • 25 days of vacation per calendar year
  • 5 sick days per calendar year
  • Multisport card contribution
  • Contribution to pension insurance
  • Company provided cell phone with voice and data tarif and notebook
  • Refreshment in our office and regular events

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