Regional Payment Manager EMEA

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Job Function:

R&D Operations

Job Sub Function:

Clinical Trial Project Management

Job Category:

Professional

All Job Posting Locations:

Beerse, Antwerp, Belgium, Prague, Czechia

Job Description:

J&J is recruiting for a(n) Regional Payment Manager EMEA located in Czech Republic, France, Belgium or UK

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world

As the Manager, Regional Payments Lead you are responsible to own the local region site for Contract & Compliance Services (CCS). Manager and team are responsible for providing support around and related to Clinical Trial Management System (mCTMS) and procurement system payment issue resolution (concierge-service) by leveraging Global Shared Services. Manager has oversight of regional efficiency payments and study level payment reconciliation (non-site facing).

Responsible for the training of new CCS Payments Coordinators. Provides training to study teams relating to payment support and processes. Acts as liaison among colleagues within CCS and study teams to assist with complex issue resolution and/or mentorship, as needed. Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, including populating CTMS visit templates, suppliers, purchase orders, payment and clinical trial payments.

• The focus of the job owner is to take on Process Ownership for below all processes regarding CCS and drive continuous improvement.
• Help with issue resolution of failed payments, as appropriate, for the region including Purchase Requisitions (PR) and work with the other regions counterparts where necessary as it relates to global payments.
• Train study teams regarding payment and issue resolution support that can be provided and regarding the specific processes.
• Acts as a liaison among colleagues within CCS including Clinical Grant Administrators (CGA) and study teams including Local Trial Managers (LTM) and Global Trial Managers (GTM) to assist with complex issue resolution and/or provide guidance related to payments.

• High level of insight of knowledge of various CCS systems including but not limited to mCTMS, Ariba, Ap2ple, RAVE, etc.

• Train new CCS team members on specific processes and technology.
• Full people management responsibility, including performance and development. (Global team - virtual environment)
• Attract and develop talent to enhance the team's effectiveness. May include people management responsibility, including performance and development. (Global team - virtual environment)
• Develop talent to improve the team's efficiency

Education:

• Bachelor's degree or equivalent.

Required:

• Must have a solid understanding of the clinical payment processing with 4 years of payment experience Ability to work effectively in cross functional teams
• 7-10 years' experience and/or equivalent proficiencies in pharmaceutical industry/clinical research. Strong and proven analytical and problem resolution skills
• Ability to demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision. Able to reason both abstractly/conceptually as well as practically
• Able to operate both at the local level and globally and connect easily at various levels in the organization. Possess strong team building skills, including collaboration, communication, knowledge sharing in a virtual and global environment.
• Proven understanding of PCs (MS Office suite at a minimum), SharePoint, intermediate presentation skills Excellent communication skills (both oral and written). Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferred
• Previous experience working in virtual teams preferred

• Follows standard Procurement policies and procedures for multiple departments, geographic areas, client groups or projects
• Work is performed with oversight by the Sr Manager but the expectation that the individual can work independently on their own. Able to work independently as well as in a collaborative team environment

• Fluency in English required and Travel Percentage: %

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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.

We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ( ra- ) or contact AskGS to be directed to your accommodation resource.