EMEA Community Leader

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

Rockwell Automation's Global Managed Services and Support (MSS) organization is looking for an Engage Community Leader.

You are one who can bring the vision of community-as-a-service to life through working with Rockwell Automation end-users, distributors, solution integrators, and partners throughout its digital support communities.

As a Community Leader you will work with our Customer Experience, Capabilities & Innovation, and MSS teams to moderate forums on the community engage, facilitate customer needs to our support channels, and establish an outcome-based delivery model for our customers.

This is an individual contributor role; however, you will indirectly manage smaller teams as a committee to implement activities for the community. You would also be expected to travel 10 – 20% of the time for main Rockwell Automation events, or meetings based on your location.

You will report to the Global Services Director and can work a hybrid schedule, three days per week onsite at the nearest Rockwell Automation office.

Your Responsibilities - you will do:

• Lead customer enablement through adoption of the Online Community Platform
• Work with customers, product leaders, and client success teams on a successful Community strategy
• Accomplish corporate goals according to the Indicators for the community.
• Review and interpret report data to lead proactive engagements with our customers
• Work across departments to guide internal community participation according to corporate goals.

The Essentials - You Will Have:

• Bachelor's degree
• Minimum of 5 years of experience demonstrating leadership capabilities and working with different teams across functional boundaries.
• Legal authorization to work in the region.

The Preferred - You Might Also Have:

• Experience in a support or customer-facing role.
• Minimum 2 years experience in product marketing, product advocacy, client or customer success, or sales enablement.
• Experience leading projects directly and indirectly with a collaborative mindset.

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.