Technical Support with French

13 hours ago

Prague, Hlavní město Praha, Czech Republic Infosys Full time 30,000 - 60,000 per year

Technical Support with French

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

What will be your responsibilities?

  • Be a first point of contact for incidents and service requests logged by the end users
  • Receiving, logging and managing tickets received via phone (around 40 calls per day) and emails
  • 1st line support – remote troubleshooting and resolution of IT problems related to end user devices, network, applications and computer peripherals
  • Prioritize requests and incidents based on impact and urgency by selecting severity level
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Creating and updating support documentation and knowledge base articles to assist other support staff and end users

What we expect from you?

  • Excellent written and verbal communication skills in French and English
  • Strong active listening skills and ability to work independently
  • A big advantage will be prior IT support experience related to passord reset, software installation and general user management
  • Basic understanding of computers, network, software, mobile devices and cloud based technologies
  • Ownership, responsibility and critical thinking

Employee perks, benefits:

  • Hybrid work model;
  • Long-term and stable cooperation;
  • Performance bonus;
  • Financial appraisal for referring your friends and acquaintances;
  • Monetary compensation for the night shifts and compensation days for working during the Czech state holidays;
  • Meal allowance;
  • Multisport card;
  • Benefit card;
  • Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
  • 25 days of paid leave;
  • Modern offices (Vlnena Street) with a game room, a silent zone and kitchenettes in the center of Brno, 2nd largest city in the Czech Republic;
  • Expat Assistance Services for new joiners;
  • Relocation Package;
  • Teambuilding activities.

  • Senior Technical Support Specialist

    13 hours ago

    Prague, Hlavní město Praha, Czech Republic TransPerfect Full time 80,000 - 120,000 per year

    Job description We're hiring a Senior Technical Support Specialist to play a key role in supporting our enterprise clients and scaling internal support operations. You'll manage advanced tickets, configure and optimize Zendesk (including AI workflows), and help design onboarding and process documentation. You'll also work closely with Product and Developers...

  • Technical Support Engineer

    13 hours ago

    Prague, Hlavní město Praha, Czech Republic Fortinet Full time 60,000 - 120,000 per year

    DescriptionFortinet is growing and we are expanding our EMEA technical support team, we are looking for strong technical support engineers to join our FortiSase team. We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternative solutions for customers.As a...

  • Technical Support Engineer

    12 hours ago

    Prague, Hlavní město Praha, Czech Republic Fortinet Full time 40,000 - 80,000 per year

    About Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal...

  • Work in Portugal French

    13 hours ago

    Prague, Hlavní město Praha, Czech Republic Cross Border Talents Full time €20,000 - €40,000 per year

    Fluent in French, German, or Italian? Ready to move to sunny Portugal and start your international career? Join exciting customer service and lead generation roles with support for relocationWere looking for motivated candidates who speak:French, German, or Italian (C1/C2)English (B2+)What we offer:On-site roles in Portugal (Lisbon, Porto, or nearby)Support...

  • Technical Support Engineer

    13 hours ago

    Prague, Hlavní město Praha, Czech Republic Fortinet Full time 30,000 - 60,000 per year

    About Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at  for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal...

  • Technical Support Engineer

    12 hours ago

    Prague, Hlavní město Praha, Czech Republic Fortinet Full time €30,000 - €60,000 per year

    DescriptionAbout Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at  for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are...

  • Technical Support Engineer

    6 days ago

    Prague, Hlavní město Praha, Czech Republic Fortinet Full time 30,000 - 60,000 per year

    About Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at  for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal...

  • Technical Support

    12 hours ago

    Prague, Hlavní město Praha, Czech Republic Photomate Full time 350,000 - 550,000 per year

    Do našeho týmu hledáme Technical Support Engineer, který bude zajišťovat technickou podporu distributorů a instalačních firem na trzích DE, CZ a SK (L1 podpora) a podílet se na přípravě a kontrole dokumentace pro řešení pokročilejších dotazů (L2 a L3). Součástí práce je také překlad a kontrola technických dokumentů pro trh...

  • STS Tier 2 Support Specialist with French

    4 days ago

    Prague, Hlavní město Praha, Czech Republic MSD Full time 900,000 - 1,200,000 per year

    Job DescriptionOur Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization is responsible for ensuring employee purchase orders and supplier invoices and payments are processed timely and efficiently. The STS process includes Vendor Master...

  • STS Tier 2 Support Specialist with French

    2 days ago

    Prague, Hlavní město Praha, Czech Republic MSD Full time 360,000 - 1,200,000 per year

    Job DescriptionOur Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization is responsible for ensuring employee purchase orders and supplier invoices and payments are processed timely and efficiently. The STS process includes Vendor Master...