IT Technical Services Engineer

About Bodycote

At Bodycote, we're more than the world's leading provider of heat treatment and specialist thermal processing services, we're a people business at heart. Our commitment to innovation and sustainability guide everything we do. With a global footprint and a culture that values collaboration, curiosity, and continuous improvement, we're proud to offer an environment where you can make a real difference.

The role:

IT Technical Services Engineer responsible for the daily management and support of the IT infrastructure across Bodycote's global operations. It involves resolving incidents, maintaining systems, collaborating with international teams, and contributing to infrastructure improvement projects.

• Resolve IT incidents and service requests in line with ITIL processes and agreed service level
• Daily management and maintenance of infrastructure (AD, Group Policy, Servers, Storage, Backup, Email, Networking, Security, Remote Access, Thin Clients)
• Monitor system availability, capacity, and performance; apply patches and implement changes following change management procedures
• Work closely with global IT teams, supporting 3,400+ users across 155+ locations in multiple languages
• Participate in both new and ongoing IT projects focused on infrastructure upgrades and improvement

What We're Looking For

• Minimum of 2 years of experience operating as a 3rd line support or similar
• Strong technical background covering Active Directory, Exchange Online, Office 365, Azure Services, Remote Desktop and Terminal Services
• Strong experience with Microsoft, VMware and Cisco technologies
• Windows server 2003 through 2022
• Understanding of networking fundamentals (LAN,WAN and Switches)
• Back up technologies, including cloud hosted services and on prem appliances
• Experience working with Cloud hosted IT Services
• Antivirus technologies
• Working knowledge of the ITIL framework

Nice to Have:

• ITIL Certified to Foundation Level
• Dell VxRail
• MCSE
• Nutanix
• Able to speak any other language than English used in other Bodycote locations.

Personal Qualities:

• A highly energetic professional with the ability to drive impact within Group IT, aligning efforts toward a unified vision and goals
• Strong written and verbal communication skills, with a focus on clarity and engagement.
• Excellent active listening and analytical abilities, ensuring thoughtful problem-solving
• Adaptable and collaborative, with outstanding interpersonal skills—ready to share knowledge and provide support to IT Ops teams as needed
• Skilled at interacting with customers, suppliers, and peers at all levels, maintaining a professional and approachable demeanour
• Open to travel as required – up to 20%
• A team player, comfortable working in diverse, cross-cultural settings and building strong, positive relationships

What You Can Expect:

• A diverse range of technologies, from legacy systems to cutting-edge solutions, providing exciting and varied challenges
• Global collaboration across IT Operations, Security, Audits, and business functions across the organization
• A friendly, expert team culture that values knowledge-sharing and mutual support
• Opportunities for career development within a technically skilled and supportive team

What's In It for You

• Career progression opportunities in a global business
• Exposure to international projects and change initiatives
• A supportive culture where your growth and development matter
• Join us at an exciting point of change, where your expertise will help define the next chapter of our business

Benefits

• Excellent office location in Prague – Karlín
• Home office (40%) + 25 days of vacation and 3 sick days per year
• Competitive base salary + yearly bonus
• Choice of 2 out of 3: Private Health Care, Yearly Public Transport Card, and Multisport Card
• Pension Contribution

Location & Work Pattern

This role is based in Prague, with hybrid working model.

If you're motivated by ownership, inspired by progress, and energised by working with teams worldwide, we'd love you to join us, and make a lasting impact together.

We are an equal opportunity employer. All qualified applicants will be considered without regard to gender, age, disability, sexual orientation, race, religion, or any other characteristic protected by law.